Senior Housekeeping Lead: Guest Experience & Ops

Crescent Hotels & Resorts; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a dedicated Housekeeping Supervisor for our Houston property. You will lead daily housekeeping operations, inspect rooms and public areas, and ensure adherence to brand standards and safety policies.

Responsibilities include scheduling, training, inventory management, responding to guest requests, and coordinating with Front Office and Maintenance to manage room status, while fostering a positive, professional team environment.

Qualifications

• Supervise housekeeping staff and coordinate daily activities.
• Inspect rooms and public areas for cleanliness and brand standards.
• Assign schedules and monitor productivity.
• Train, coach, and mentor staff on cleaning procedures and safety.
• Monitor inventory levels of linens and supplies; report shortages.
• Respond to guest requests and concerns promptly and professionally.
• Ensure compliance with brand standards, OSHA, and safety policies.
• Assist with onboarding and performance evaluations.
• Coordinate with Front Office and Maintenance on room status and repairs.
• Maintain records of inspections, room status, and maintenance issues.
• Promote a positive, professional, team-oriented work environment.

Responsibilities

• Supervise and coordinate housekeeping staff daily.
• Inspect guest rooms and public areas for cleanliness and standards.
• Train and coach team on procedures and safety.
• Coordinate with Front Office/Maintenance on room status and requests.

Skills

Supervisory skills

Staff coordination

Guest service

Training coaching

Inventory management

Safety compliance

Brand standards

Education

High school diploma

Job description

Crescent Hotels & Resorts is seeking a dedicated Housekeeping Supervisor for our Houston property. You will lead daily housekeeping operations, inspect rooms and public areas, and ensure adherence to brand standards and safety policies.

Responsibilities include scheduling, training, inventory management, responding to guest requests, and coordinating with Front Office and Maintenance to manage room status, while fostering a positive, professional team environment.