Senior Hotel Operations Leader

Rwnewyork; Northern, New York (KY, NY); Hybrid; USD 74,000 - 103,000; Full time

Job summary

Rwnewyork is seeking a Manager Hotel Operations to oversee hotel operations, front office, housekeeping and related guest services at our luxury property.

The role requires five years in Front Office or Hotel Management with three years in supervision, plus a NY Gaming Commission license.

You will lead recruitment, training, payroll, schedule management, and ensure 5-star standards, guest satisfaction, and compliance across departments.

Qualifications

• BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or related field.
• 5 years Front Office or Hotel Management experience with 3 years in supervision.
• Experience in a five-star facility preferred.
• Must be able to obtain and maintain NY State Gaming Commission license.

Responsibilities

• Oversees hotel operations, front office, housekeeping, and guest services.
• Manages payroll, scheduling, and staff performance.
• Ensures 5-star service standards and guest satisfaction.
• Coordinates with departments for VIPs and events.
• Maintains cash handling and banking procedures.

Skills

Supervisory skills

Communication skills

Payroll management

Scheduling

Budget awareness

Education

BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or related field

Tools

Microsoft Office

Job description

Rwnewyork is seeking a Manager Hotel Operations to oversee hotel operations, front office, housekeeping and related guest services at our luxury property.

The role requires five years in Front Office or Hotel Management with three years in supervision, plus a NY Gaming Commission license.

You will lead recruitment, training, payroll, schedule management, and ensure 5-star standards, guest satisfaction, and compliance across departments.