5-Star Hotel Operations Leader

Genting New York LLC; New York (NY); On-site; USD 74,000 - 103,000; Full time

Job summary

Resorts World New York City is seeking a Manager of Hotel Operations to oversee hotel, front office and housekeeping, plus guest services, retail and bell staff, ensuring smooth shift operations.

The role emphasizes maintaining 5-star standards, payroll and scheduling, staff development, and ensuring seamless guest experiences across departments. A BA/BS and 5+ years in front office/management with supervision are required.

Qualifications

• BA/BS in a related field and 5 years of Front Office or Hotel Management experience with 3 years in a supervisory capacity.
• Experience in a five-star facility is preferred and ability to obtain NYS Gaming Commission license.

Responsibilities

• Oversees hotel operations, front office, housekeeping and guest services across departments.
• Responds to guest concerns in a courteous, professional manner and resolves staff issues.
• Manages payroll and scheduling to align with business needs.
• Coordinates front desk activities with Guest Relations for VIPs.
• Performs daily room inspections and enforces cash-handling and credit policies.
• Leads recruitment, training, recognition, coaching and performance reviews.
• Attends pre-convention meetings with planners to coordinate group activity.

Skills

Supervisory skills

Communication skills

Organizational skills

Problem solving

Microsoft Office

Fluency in English

Education

BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or a related field

Job description

Resorts World New York City is seeking a Manager of Hotel Operations to oversee hotel, front office and housekeeping, plus guest services, retail and bell staff, ensuring smooth shift operations.

The role emphasizes maintaining 5-star standards, payroll and scheduling, staff development, and ensuring seamless guest experiences across departments. A BA/BS and 5+ years in front office/management with supervision are required.