Hotel Operations Manager – Front Office & Guest Experience

Resorts World New York City; New York (NY); On-site; USD 74,000 - 103,000; Full time

Job summary

Resorts World New York City is seeking a Manager Hotel Operations to oversee hotel operations, front office, and housekeeping, ensuring exceptional guest service and 5-star standards. You will manage staff, payroll, scheduling, and VIP coordination, collaborating with Guest Relations and other departments.

The role requires 5+ years in front office/hotel management, with 3+ years in supervision at a luxury property, and NYS Gaming Commission licensing.

Qualifications

• BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or related field.
• Five years Front Office or Hotel Management experience with three years in a supervisory capacity in a high-volume luxury property.
• Must be able to obtain and maintain the NYS Gaming Commission license; five-star facility and resort casino experience preferred.

Responsibilities

• Oversees hotel operations, front office, housekeeping and guest services.
• Manages payroll and scheduling to meet business needs.
• Coordinates Front Desk activities with Guest Relations for VIPs.
• Leads recruitment, hiring, training, recognition, coaching and counsel in assigned departments.
• Ensures adherence to cash handling, check-cashing and credit policies.
• Attends pre-convention meetings and coordinates with meeting planners.

Skills

Supervisory skills

Communication skills

Organizational skills

Problem solving

Fluency in English

Education

BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or related field

Tools

Microsoft Office

Job description

Resorts World New York City is seeking a Manager Hotel Operations to oversee hotel operations, front office, and housekeeping, ensuring exceptional guest service and 5-star standards. You will manage staff, payroll, scheduling, and VIP coordination, collaborating with Guest Relations and other departments.

The role requires 5+ years in front office/hotel management, with 3+ years in supervision at a luxury property, and NYS Gaming Commission licensing.