Gourmet Food Server, Kusa Nori

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 34,000; Full time

Job summary

Resorts World Las Vegas is seeking a Gourmet Food Server to create an exceptional dining experience for guests. The role involves taking orders, making recommendations, serving food and beverages (including alcohol), and ensuring top-tier service in a fast-paced, upscale setting.

Responsibilities include greeting guests, managing meal pacing, and maintaining a clean, organized workstation while upholding property standards.

Qualifications

• At least six months of Food Server experience in a high volume, upscale dining environment.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge of company and department rules and regulations.

Responsibilities

• Take guest orders and make recommendations based on guest questions and preferences.
• Deliver food and beverages, including alcoholic options, to guests.
• Maintain knowledge of menu items and house drink selections.
• Greet guests upon seating and manage the pace of the meal.
• Ensure table side service and quality presentation.

Skills

Customer service

English communication

Guest interaction

Job description

Summary Statement:

The Gourmet Food Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food and beverage orders and ensure an exceptional guest experience.

Primary Job Duties:

• Take guest orders, making recommendations based on guest questions and preferences.
• Deliver food beverages, including alcoholic options to guests.
• Maintain knowledge of house drink selection and menu items.
• Greet and welcome all guests in a professional manner upon seating.
• Establish the pace of the meal in accordance with the table’s individual needs.
• Anticipate guest needs and acknowledge special requests and act.
• Ensure table side food service and quality presentation.
• Present guest with their check and bid them farewell upon departure.
• Maintain a clean, sanitized and organized work area.
• Provide proper communication and promptly resolve guest issues.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications:

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Ability to effectively communicate in English.
• Fluent in more than one language including Chinese.
• Sommeliers Certification or similar professional beverage certification(s).
• Knowledge of Chinese cuisine.
• Previous working experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least six months of Food Server experience in a high volume, upscale dining environment.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Certificates, Licenses, Regulations:

Proof of eligibility to work in the United States. Position required licenses: Alcohol Awareness Card Non-Gaming Card Food Handler Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How is work typically performed?

Typical restaurant/bar environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers

Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.