Spa, Female Guest Attendant

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Resorts World Las Vegas LLC seeks a Spa Guest Attendant to deliver uncompromising guest service and orient guests to spa facilities. You will ensure lounge areas are neat, sanitized, and well stocked while engaging guests in luxury conversations and guiding them through spa amenities.

Responsibilities include greeting guests, tours, reminders of service times, and promoting spa offerings, with adherence to company values and licensing requirements.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Minimum six months customer service experience.
• Excellent communication in English.
• Ability to multitask in a luxury spa setting.

Responsibilities

• Welcome and interact with guests as they enter and exit the facility.
• Provide a luxury guest experience while engaging conversations with guests and team members.
• Maintain lounges, lockers and relaxation areas clean, neat and stocked.
• Keep up-to-date knowledge of spa products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and orient them.
• Provide a tour of spa amenities and ensure guests are comfortable.
• Review guest appointments and remind guests of service times.
• Actively promote spa services, treatments and promotions available.
• Provide accurate and immediate responses to guest requests.
• Follow up to ensure guest satisfaction and attend staff trainings and meetings.
• Uphold Resorts World core values and department standards.
• Possess and maintain position-specific licensing.

Skills

Guest service

Multitasking

English communication

Shift flexibility

Professional appearance

Attention to detail

Education

High School Diploma or equivalent

Job description

Summary Statement

The Spa Guest Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Primary Job Duties

Includes but is not limited to:

• Welcome and interact with guests as they call, enter and exit the facility.
• Provide a luxury experience while engaging conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all guest requests.
• Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications

Includes but is not limited to:

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Preferred

• Experience working in a Spa or Salon.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and/or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months Customer Service experience.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States
• Ability to obtain the following: Food Handling Card Alcohol awareness Card

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Company Culture

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.