General Manager

Hilton Garden Inn Charlotte/Mooresville, NC; Knoxville (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a capable hotel leader to oversee operations across departments, drive revenue and guest satisfaction, and manage budgets and staff.

The role requires 1-3 years hospitality experience with previous management, a degree in Hospitality or Business, and flexibility for nights, weekends, and holidays. The candidate will partner with ownership and Corporate to uphold brand standards.

Qualifications

• 1-3 years of Hospitality experience required.
• Previous management experience.
• Bachelor’s Degree in Hospitality or Business preferred.
• Ability to plan and organize activities of others.
• Strong communication and guest service focus.
• Knowledge of local area and attractions.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel.
• Driving employee engagement by serving as a working leader to all team members.
• Monitors labor, scheduling (weekly), and inventory (biweekly).
• Participate in P&L review and aim to meet or exceed budgeted Gross Operating Profit.
• Enforces cash and credit card procedures per brand standards.
• Collaborates with Corporate on all accounting including accounts payable and receivable.
• Manages payroll submission, approvals, and staff records.
• Provides leadership and support to all department managers.
• Collaborates with ownership and management on operational procedures and goals.
• Conducts regular department meetings and staff performance discussions.
• Conducts audits to ensure compliance with policies for renting rooms.
• Oversees reporting for P&L, guest service, and personnel administration.
• Works with departments daily to coach staff and identify improvements.
• Determines staffing needs and recruitment with department managers.
• Ensures brand audit readiness and continuous improvements.

Skills

Leadership

Staff scheduling

Budgeting

P&L management

Communication

Problem solving

Team building

Education

Bachelor’s Degree in Hospitality or Business

1-3 years of Hospitality experience

Previous management experience

Brand certification as required

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel
• Driving employee engagement by serving as a working leader to all team members
• Monitors and Controls labor, scheduling (once a week), and inventory (at least every 2 weeks)
• Participate in P&L review
• Aims to meet or exceed budgeted Gross Operating Profit
• Conflict resolution for guest services and internal team members
• Enforces and Evaluates cash and credit card procedures by company and brand standards
• Collaborate with Corporate on all accounting including accounts payable and receivable
• Management of payroll submission, approval, and all employee maintenance files
• Provides leadership and support to all department managers
• Collaborates with ownership and management to strategize operational procedures and company goals
• Conduct regular meetings with department managers and team members for updates and training
• Conduct employee meetings such as interviews, performance evaluations, disciplinary action, and terminations
• Conducts regular audits in brand and company systems to ensure compliance with all policies and procedures for renting rooms
• Various reporting requirements for P&L, guest service, personnel administration
• Overseeing and managing all departments and working with each department on a daily basis by coaching employees and identifying areas of improvement
• Determining staff hiring needs, recruitment, and collaborating with department managers
• Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and driving overall improvements
• Other duties as assigned

Education/Experience

• 1-3 years of Hospitality experience required
• Previous management experience
• Must be certified by hotel brand as required
• Bachelor’s Degree in Hospitality or Business preferred
• Ability to plan and organize the activities of others
• Ability to express ideas clearly using effective word choice, grammar & tone both in written and oral communications
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
• Ability and flexibility to work various shifts including nights, weekends, and holidays

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.