Assistant General Manager

José Andrés Group; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package

Employee dining discounts

Job summary

José Andrés Group (JAG) is seeking an Assistant General Manager in New York to lead daily operations, deliver exceptional guest experiences, and develop a high-performing team across multiple dining formats. The AGM partners with the General Manager to uphold standards, manage costs, and ensure compliance while embodying JAG’s culture and service philosophy.

The role requires 3–5+ years of front-of-house leadership in upscale or fine dining, strong coaching and communication skills, and

Qualifications

• 3–5+ years of progressive FOH leadership in upscale/casual‑fine or fine dining; AGM or Multi‑Shift Manager experience preferred.
• Demonstrated success leading teams on a busy floor while managing costs, quality, and compliance.
• Familiar with DOH/Health & Safety, alcohol service, and labor compliance.

Responsibilities

• Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
• Execute and uphold SOPs; identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.
• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotions.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.
• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Conduct performance check-ins, document feedback, and support progressive discipline when needed.
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
• Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
• Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
• Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Skills

FOH leadership

Cost management

Team coaching

Communication skills

Customer service

Tools

Resy/SevenRooms/TOCK

MICROS/Toast

HotSchedules

Google Workspace

Job description

Employment Type: Salaried, Exempt

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Job Description

Job Description

Description

Job Title

Assistant General Manager

Reports To

General Manager

Department

Operations

Employment Type: Salaried, Exempt

Salary

$85,000-$95,000 plus bonus and benefits

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.

Key Responsibilities

Operational Leadership

• Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
• Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Sales & Brand Growth

• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.

Financial Performance

• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.

Team Leadership & Development

• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Conduct performance check-ins, document feedback, and support progressive discipline when needed.
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Guest Experience & Service Excellence

• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
• Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.

Project Support & Openings

• Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
• Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Requirements

Required Qualifications

• 3–5+ years of progressive FOH leadership in upscale/casual‑fine or fine dining; prior AGM or Multi‑Shift Manager experience preferred.
• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK ; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• Excellent communication, professionalism, and conflict-resolution skills.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

Stand and walk for extended periods (up to 8 hours).

Lift/push/pull up to 30 lbs. occasionally.

Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.

Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.