Events Planner

JPMorganChase; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial institution is seeking an Events Management Associate in New York to enhance employee experiences by organizing events and managing collaborative efforts. Candidates should have over 3 years of experience in hospitality, strong communication skills, and a Bachelor's degree. This role offers competitive compensation and a comprehensive benefits package.

Qualifications

• Experience in managing and developing a team.
• Ability to manage guest experiences with tact and diplomacy.
• Willingness to work flexible shifts for conference center hours.
• Excellent interpersonal and communication skills, with professional and warm client engagement.
• Ability to manage guest experiences and expectations with tact and diplomacy.
• Strong knowledge of audio-visual systems and catering services.
• Proficiency in Microsoft Office tools.
• Willingness to work flexible shifts to cover conference center hours/locations.
• Bachelor’s degree required.

Responsibilities

• Resolve daily challenges in a collaborative environment.
• Monitor compliance with standard operating procedures.
• Collaborate with various teams for seamless event delivery.
• Optimize meeting space management for maximum utilization and efficiency.
• Participate in operations meetings to stay informed and drive continuous improvement.
• Conduct pre and post conference calls and document details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on projects to enhance facilities and client experience and conduct performance reviews.

Skills

3+ years’ experience in Hospitality Industry

Strong foundation in customer service

Excellent interpersonal and communication skills

Strong knowledge of audio-visual systems

Proficiency in Microsoft Office tools

Flexible shifts

Customer service excellence

AV systems knowledge

Education

Bachelor’s degree

Tools

Microsoft Office

EMS booking system

Audio-visual equipment

Job description

Join our team as an Events Management Associate to help create events for our employees.

Job Description

As an Events Management Associate within our Amenity Services team, you will work with a team of client center planners, fostering collaboration, and resolving challenges. Your responsibilities will include ensuring procedural compliance and collaborating with teams for smooth event execution. You will work on organizing meeting space, working on event center tasks, and promoting continuous improvement through operations meetings. You will also do conference calls, handle reception duties, and enhance facilities and client experiences through various projects.

Job Responsibilities

• Resolve daily challenges and foster a collaborative, problem-solving environment.
• Monitor compliance with standard operating procedures and update them regularly.
• Collaborate with catering, technology, and operations teams of seamless event delivery.
• Optimize meeting space management for maximum utilization and efficiency.
• Participate in operations meetings to stay informed and drive continuous improvement.
• Conduct pre and post conference calls and document details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on projects to enhance facilities and client experience, and conduct performance reviews.

Required Qualifications, Capabilities And Skills

• 3+ years’ experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs
• Understand the meeting planning process and management of the customer experience
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Strong knowledge of audio-visual systems, food and beverage/catering services.
• Proficiency in Microsoft Office tools are essential
• Willingness to work flexible shifts to cover conference center hours and locations
• Bachelor’s degree required

Preferred Qualifications, Capabilities And Skills

• knowledge of the EMS booking system is a plus

About The Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

EEO Statement

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.