Senior Hospitality Manager

Rose's Restaurant Group; Washington (District of Columbia); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

100% Company-paid medical benefits

Unlimited Paid Time-off Policy

401K plan

Complimentary gym membership

Employee Assistance Program

Life insurance

Job summary

A prestigious restaurant group in Washington, DC is seeking a Senior Hospitality Manager. This role involves leading hospitality initiatives, training staff, and ensuring exceptional guest experiences across multiple locations. The ideal candidate will have significant management experience in fine dining, with a strong focus on team culture and operational excellence. The position offers a competitive salary in a dynamic environment with numerous benefits.

Qualifications

• 4+ years in a General Manager role or equivalent.
• Self-driven, results-oriented with upscale restaurant experience.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Ensure a fun and engaging environment for staff and guests.
• Lead training sessions and boost hospitality.
• Model hospitality for staff and build relationships with guests.

Skills

General Management experience in fine-dining

Excellent communication

Knowledge of culinary trends

Excellence in hospitality

Strategic planning

Time management

Adaptability

Job description

Senior Hospitality Manager

Company: Rose’s Restaurant Group

Location: Washington, DC

Base pay range: $100,000.00/yr – $105,000.00/yr

About the Role

Rose’s Restaurant Group seeks a Multi‑Unit Senior Hospitality Manager to join our James Beard‑award‑winning team at one of our Michelin‑starred restaurants: Rose’s Luxury, Little Pearl, Pineapple & Pearls, and our international events company Extra Fancy.

Benefits

• 100% Company‑paid medical benefits
• Average 45‑50 hour work‑week for salaried employees
• Unlimited Paid Time‑off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Responsibilities

Creating culture:

• Ensure staff have fun so guests can have fun.
• Innovate and improve staff life, setting new standards for the industry.
• Set clear expectations and hold the team accountable.

Training:

• Be present in service, identifying opportunities to boost hospitality.
• Propose, develop, and execute action plans for each shop.
• Lead training sessions and educational initiatives.
• Develop and maintain front‑of‑house training programs in each shop.

Service Coaching:

• Act as a liaison between BOH and FOH when needed.
• Ensure menus are current and printed.
• Monitor front door and waitlist, over‑communicating with guests to maximize sales.
• Model hospitality for staff.
• Know regulars, partners, and industry guests.
• Fill gaps in service as needed and coach managers on coaching skills.

Guest Relations Coaching:

• Encourage extra‑mile hospitality.
• Elevate bar standards and exceed expectations.

Communications Coaching:

• Use internal email and MOD log effectively.
• Distribute information to staff and leaders timely.
• Maintain transparency across company‑wide announcements.

Hiring Coaching:

• Assist in sourcing and interviewing new FOH talent.
• Provide easy access to benefit changes.
• Anticipate staffing needs based on physical space changes.

Operations Coaching:

• Identify and report maintenance issues promptly.
• Ensure checklists and documents are up to date.

Day‑to‑Day Coaching:

• Support service to deliver remarkable guest and staff experiences.
• Assist management teams with projects.
• Map out evening service with floor plans, guest notes, and line‑up preparation.
• Place orders and meet day‑and‑month operational needs.

Other Expectations:

• Cover vacations and call‑outs as needed.
• Lift up to 40 lbs and stand for extended periods.

Who We’re Looking For

Our ideal candidate thrives on making people happy and brings significant management experience.

Required Skills

• 4+ years as General Manager or equivalent in fine‑dining
• Excellent communicator via email, phone, video, and in‑person
• Up‑to‑date on U.S. and international culinary trends
• Exudes excellence in hospitality for all guests
• Strategic planning skills focused on action plans
• Strong time management, organization, and problem‑solving
• Adaptability and change leadership
• Thrives in fast‑paced, entrepreneurial environment
• Self‑driven, results‑oriented, with a track record of leading upscale restaurants at multi‑unit level

More detail about Rose’s Luxury can be found at https://culinaryagents.com/entities/7849-Rose%2527s-Luxury.