Guest Service Liaison

Pineapple and Pearls; Washington (District of Columbia); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Company-paid medical benefits

Company-paid dental benefits

Unlimited Paid Time-off Policy for SAL

Parental Leave Plan

401K plan

Somm Certification Reimbursements

Vision benefit program

Most major holidays off

Access to gym membership

Employee Assistance Program

Life insurance

Critical illness insurance

Personal Financial Advisor services

WMATA SmartBenefits program

Unlimited high fives!

Job summary

Pineapple and Pearls in Washington, DC, is seeking a Guest Liaison to join our James Beard award-winning team. You will greet guests, manage lists and notes, and oversee branded materials to ensure an exceptional experience.

Experience in fine dining and knowledge of wine is preferred. This full-time role offers comprehensive benefits and a dynamic, fun work environment where teamwork and growth are valued.

Qualifications

• Guest Liaison greets guests and ensures a remarkable dining experience from start to finish.
• Experience in a fine dining environment preferred.
• Strong knowledge of food and wine is advantageous.

Responsibilities

• Greet guests and coordinate guest seating and experience.
• Oversee guests lists/notes, menus, and branded materials.
• Support Service Manager and other team members to ensure smooth service.

Skills

Customer service

Communication

Hospitality

Attention to detail

Job description

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Guest Liaison to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Our focus at Pineapple and Pearls is to create an exciting and enjoyable experience for our guests each night. We want to take all the fun and fancy aspects of "fine dining" and shed all the awkwardness and stuffiness that, unfortunately, often accompanies it.

And just in case you haven't heard of us, some of our accomplishments in our first year of operating (to gloat a little) are listed below:

2 Michelin Stars in 2017, 2018

AAA Five Diamond Award 2018

4 stars Washington Post Fall Dining Guide 2016

#1 in Washingtonian Top 100 restaurants 2017

Some Things to Know About Us

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Qualifications and skills

The Guest Liaison is the face of the restaurant and the first person a guest interacts with. They are someone who is intelligent, outgoing, thoughtful, and detail-oriented. Responsibilities of the Guest Liaison include greeting guests and making sure their entire experience is remarkable from start to finish but they also oversee many other parts of the operations. The duties include but are not limited to menu printing, research and oversight of guests lists/notes, management of branded materials, and much more. The Guest Liaison reports directly to the Service Manager.

Candidates should be comfortable in a fine dining environment and possess a strong knowledge of food and wine.