Senior Home Equity Loan Processor

Langley Federal Credit Union; Newport News (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Langley Federal Credit Union seeks a Senior Home Equity Loan Processor to own the full processing cycle from application to closing and to mentor the team. You will collaborate with loan officers, underwriters, appraisers, closers, and members to ensure timely, high-quality processing and a superior member experience.

The role requires an Associate's degree and a minimum of five years in consumer or mortgage lending, including at least three years in home equity processing.

Qualifications

• Associate's degree in business, finance, a related field, or equivalent experience, required.
• Minimum five years of experience in consumer or mortgage lending required, with at least three years in home equity or mortgage loan processing specifically.

Responsibilities

• Performs core functions of a Home Equity Loan Processor: document collection, verification, and borrower/third-party communications.
• Mentors and guides processing staff to develop knowledge and skills.
• Assists with pipeline management and escalation handling.
• Shares best practices with internal and external partners to improve processes.
• Partners with management to resolve issues and promote operational efficiency.
• Manages escalated calls and member messages professionally and promptly.
• Responds to member experience surveys in a timely manner.

Skills

Mentoring

Customer service

Education

Associate's degree in business, finance, a related field, or equivalent experience

Job description

Job Summary:

The Senior Home Equity Loan Processor serves as a subject matter expert and key operational resource within the Home Equity lending team. This role oversees the full loan processing cycle from application through closing, while supporting team performance through mentoring, escalation management, and pipeline oversight. The Senior Processor collaborates closely with loan officers, underwriters, appraisers, closers, and members to ensure timely, high-quality loan processing and an exceptional member experience.

Essential Functions, Duties, and Responsibilities:

• Performs all the core functions of a Home Equity Loan Processor, including document collection, verification, and communication with borrowers and third parties.
• Mentors and guides processing staff, supporting the development of their knowledge and skills.
• Assists with pipeline management.
• Shares best practices and offers assistance to internal and external business partners throughout the process.
• Partners with management and internal teams to improve processes, resolve issues, and promote operational efficiency.
• Supports team members by managing escalated calls and member messages professionally and promptly.
• Responds to Medallia member experience surveys in a timely and professional manner.

Qualifications:

• Associate's degree in business, finance, a related field, or equivalent experience, required.
• Minimum five years of experience in consumer or mortgage lending required, with at least three years in home equity or mortgage loan processing specifically.

Targeted Pay Range

- $24.32 - $30.62 based on qualifications and experience

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, speak, listen, and understand. The employee will be required to use their hands and arms to operate standard office equipment such as a keyboard and mouse.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level within the work environment is typically moderate. The work environment is typically indoors, and the temperature is regulated.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.