Care Operations Scheduler — Impactful, Flexible Hours

Cambridge Caregivers -Austin; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K with 4% match

Health Insurance

Dental & Vision Insurance

Company paid Life Insurance

Bonus Opportunities

Paid Time Off

Employee Assistance Program

Job summary

Cambridge Caregivers seeks an experienced Scheduler to manage in-home care scheduling across Austin. You will collaborate with Operations, HR, and Community Liaisons to ensure timely communications and high client satisfaction.

The role requires guiding staff, overseeing 24/7 scheduling operations, and maintaining compliance with policies and regulations while delivering quality care.

Qualifications

• Minimum 3 years of Austin-market experience as Client Care Coordinator, Caregiver Trainer, Scheduler, or PAS Administrator.
• Associate degree (2 years) or higher.
• Strong communication and interpersonal skills across levels of the organization.
• Analytical and problem-solving abilities for fast-moving environments.
• Calm, respectful, and professional demeanor with clients and staff.
• Ability to manage multiple tasks and shifting priorities.
• Initiative and discretion in retaining exceptional caregivers.

Responsibilities

• Align staff assignments with client needs as per Individualized Care Plans.
• Analyze weekly profitability reports to identify trends and manage overtime.
• Collaborate with HR and Accounting to ensure accurate payroll and client billing.
• Ensure field staff adhere to internal policies and regulations.
• Participate in second interviews and make final hiring decisions for caregivers.
• Train new staff on WellSky, shift sign-ups, and office communication.
• Share on-call duties with Scheduling team on a rotating basis.
• Communicate scheduling and personnel changes to staff, Community Liaisons, and clients.
• Maintain high detail and quality assurance in scheduling.

Skills

Communication

Interpersonal skills

Analytical

Problem solving

Multitasking

Education

Associate degree

Tools

WellSky

MS Office

Job description

Cambridge Caregivers seeks an experienced Scheduler to manage in-home care scheduling across Austin. You will collaborate with Operations, HR, and Community Liaisons to ensure timely communications and high client satisfaction.

The role requires guiding staff, overseeing 24/7 scheduling operations, and maintaining compliance with policies and regulations while delivering quality care.