Senior Help Desk Technician — ITIL & End-User Support
CGS Federal (Contact Government Services)
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Benefits offered by this job
Job summary
Contact Government Services (CGS) seeks a Senior Help Desk Technician to deliver Level 1 and 2 end-user support for EOUSA, including executives, attorneys, and staff. You will manage incidents, provision accounts, install software/hardware, and set up conference rooms in a government office environment.
The role emphasizes ITIL-aligned ticketing, proactive reporting, and user training on standard desktop applications.
Qualifications
- One year or more Adobe Connect or related online meeting center setup experience.
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Responsibilities
- Provide Level 1 & 2 help desk support for EOUSA end users and manage incidents.
- Set up and support conference/training rooms with AV and video systems.
- Prepare proactive reports and maintain IT inventories.
- Submit weekly status reports and maintain documentation.
Skills
Education
Tools
Job description
Contact Government Services (CGS) seeks a Senior Help Desk Technician to deliver Level 1 and 2 end-user support for EOUSA, including executives, attorneys, and staff. You will manage incidents, provision accounts, install software/hardware, and set up conference rooms in a government office environment.
The role emphasizes ITIL-aligned ticketing, proactive reporting, and user training on standard desktop applications.
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