Senior Help Desk Technician & Global IT Support Lead

NightDragon Acquisition Corp.; Bothell (WA); Vor Ort; USD 39.000 - 58.000; Vollzeit

Zusammenfassung

IonQ, Inc. is seeking a HelpDesk Technician III to join our Bothell office. You will deliver end‑user IT support, configure hardware/software, and manage AV setups for meetings and earnings calls. The role requires collaboration with executives and Tier I/II teams to resolve complex issues.

The candidate should have 3+ years IT experience, ITSM tooling (Jira), and strong knowledge of Windows, macOS, Linux, and security tooling. On-site work, with occasional travel, is expected.

Qualifikationen

• Bachelor's degree in IT or equivalent experience in end-user service desk support.
• 3+ years of IT experience in a similar role, using ITSM tools (Jira).
• Understanding of IDP and MDM concepts in a modern IT environment.
• Experience with warranty repair coordination with vendors (Dell, Boxx, Apple).
• Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom).
• Proven ability to work in a collaborative, team-oriented environment.
• Excellent interpersonal skills with active listening and questioning.

Aufgaben

• Provide comprehensive IT support to 1100+ global users.
• Resolve end-user issues via phone, chat, and in-person.
• Configure and deploy desktop hardware, software, and peripherals.
• Set up audio-visual equipment for meetings and earnings calls using Zoom.
• Maintain Neat Audio Visual equipment in offices.
• Support C-level executives in Bothell and College Park.
• Train Tier I and II HelpDesk technicians.
• Handle escalated complex incidents and time-sensitive issues.
• Create and maintain technical documentation for the team.
• Participate in on-call rotation for critical issues.

Kenntnisse

IT support

End‑user support

Desktop deployment

Documentation

Mobile device management

Networking basics

Linux/Windows/macOS

Jira/Confluence/Slack/Zoom

Ausbildung

Bachelor's degree in IT or equivalent experience

Tools

Jira

Confluence

Slack

Zoom

Google Workspace

CrowdStrike

Parallels

VMware

Jobbeschreibung

IonQ, Inc. is seeking a HelpDesk Technician III to join our Bothell office. You will deliver end‑user IT support, configure hardware/software, and manage AV setups for meetings and earnings calls. The role requires collaboration with executives and Tier I/II teams to resolve complex issues.

The candidate should have 3+ years IT experience, ITSM tooling (Jira), and strong knowledge of Windows, macOS, Linux, and security tooling. On-site work, with occasional travel, is expected.