Senior Help Desk Technician — Cloud & Enterprise Support Lead

Diverge IT; Plano (TX); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

401(k) match

Medical Insurance

Paid Time Off

Certification reimbursement

Job summary

DivergeIT is seeking a Senior Help Desk Technician to serve as the senior escalation point for a team of IT support specialists. You will oversee Windows and MAC environments and ensure swift, effective resolution for clients.

You will manage endpoints with Microsoft 365, Azure Entra, Intune, and Office 365 workloads, while delivering on-site support from our Plano, TX office and coordinating with cross-functional teams to maintain high service levels.

Qualifications

• 5+ years IT technical support in Windows and MAC environments.
• Experience with Microsoft Intune, Microsoft 365, and Azure.
• Experience providing remote and on-site IT support across mixed OS environments.

Responsibilities

• Senior escalation point for a team of technicians.
• Provide remote and on-site support for Windows and MAC environments.
• Manage Office 365, Azure Entra, and Intune configurations and troubleshooting.

Skills

Windows support

MAC support

Office 365

Azure

Intune

Networking

Troubleshooting

Education

Bachelor's degree

Tools

Intune Console

Admin Portal

Job description

DivergeIT is seeking a Senior Help Desk Technician to serve as the senior escalation point for a team of IT support specialists. You will oversee Windows and MAC environments and ensure swift, effective resolution for clients.

You will manage endpoints with Microsoft 365, Azure Entra, Intune, and Office 365 workloads, while delivering on-site support from our Plano, TX office and coordinating with cross-functional teams to maintain high service levels.