Senior Help Desk Tech | TS Clearance, Windows & Cloud

Amatriot Group, LLC

Chantilly (VA)

On-site

USD 50,000 - 65,000

Full time

5 days ago

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Job summary

Amatriot Group, LLC is seeking a Help Desk Technician (MID) to serve as a primary IT support contact, diagnose and resolve complex issues, and manage full ticket lifecycles across hybrid, cloud, and enclave environments. The role supports Windows, Microsoft 365, IAM, and security-focused operations within a high-availability government-facing setting.

The candidate will work with infrastructure and engineering teams to maintain a secure digital workplace, including Active Directory, MFA, and

Qualifications

Minimum 5 years of relevant experience.
Experience troubleshooting Windows environments, Microsoft 365 applications, and common hardware/software issues.
Experience using ticketing and IT service management platforms.
Experience with Active Directory, account management, and identity/access management processes.

Responsibilities

Serve as a primary point of contact for IT support requests and incidents.
Troubleshoot Windows environments, Microsoft 365, and common hardware/software issues.
Manage the full lifecycle of support tickets from intake through resolution and closure.
Maintain a high level of customer service while supporting operational continuity.
Support identity and access management processes and Active Directory.