Senior Help Desk & Shipboard Installer – Secret Clearance

ERT, Inc.; Yorktown (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full Time with Benefits

Job summary

ERT, Inc. is seeking a Senior Help Desk Specialist / Installer in Yorktown, VA to support the Naval Supply Systems Command. The role involves delivering Tier II support for mission-critical systems, requiring strong technical skills and a DOD Secret clearance.

Candidates should possess a BA/BS in relevant fields and at least 5 years of experience. Responsibilities include on-site assistance and installations, troubleshooting, and collaborating with Navy teams to enhance operational effectiveness.

Qualifications

• Must have DOD Secret level clearance to start.
• 5+ years of relevant experience in information systems.
• Ability to troubleshoot operating errors and identify solutions.

Responsibilities

• Provide Tier II and potentially assist with Tier III support.
• Work directly with site personnel to resolve OIS issues.
• Perform shipboard installations/updates and testing.

Skills

Troubleshooting

Customer service

Leadership

Networking

Help desk management

Education

BA/BS in Computer Science, Information Systems, Engineering, Business, or equivalent experience

Tools

Security+

AWS Certifications

Windows Server

Job description

ERT, Inc. is seeking a Senior Help Desk Specialist / Installer in Yorktown, VA to support the Naval Supply Systems Command. The role involves delivering Tier II support for mission-critical systems, requiring strong technical skills and a DOD Secret clearance.

Candidates should possess a BA/BS in relevant fields and at least 5 years of experience. Responsibilities include on-site assistance and installations, troubleshooting, and collaborating with Navy teams to enhance operational effectiveness.