Sr Help Desk Specialist /Installer

ERT, Inc.; Yorktown (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full Time with Benefits

Job summary

ERT, Inc. is seeking a Senior Help Desk Specialist / Installer in Yorktown, VA to support the Naval Supply Systems Command. The role involves delivering Tier II support for mission-critical systems, requiring strong technical skills and a DOD Secret clearance.

Candidates should possess a BA/BS in relevant fields and at least 5 years of experience. Responsibilities include on-site assistance and installations, troubleshooting, and collaborating with Navy teams to enhance operational effectiveness.

Qualifications

• Must have DOD Secret level clearance to start.
• 5+ years of relevant experience in information systems.
• Ability to troubleshoot operating errors and identify solutions.

Responsibilities

• Provide Tier II and potentially assist with Tier III support.
• Work directly with site personnel to resolve OIS issues.
• Perform shipboard installations/updates and testing.

Skills

Troubleshooting

Customer service

Leadership

Networking

Help desk management

Education

BA/BS in Computer Science, Information Systems, Engineering, Business, or equivalent experience

Tools

Security+

AWS Certifications

Windows Server

Job description

Sr Help Desk Specialist / Installer

Job ID: 2026-9518 | Full Time with Benefits Ret Match | Location: US-VA-Yorktown | Security Clearance: Secret

Overview / Job Responsibilities

Sev1Tech is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission‑critical program that develops, modernizes, enhances, operates, and maintains services for OIS mission critical systems.

This role works with NAVSUP OIS Customer Fleet Support Center/OIS Retail Partial Connectivity and Alteration Install Team (AIT) as well as the Customer Support Center (CSC) to provide Tier II support to OIS end users across the fleet.

Primary Responsibilities

• Provide Tier II and potentially assist with Tier III support as well as provide on‑site assistance visits for the purposes of preventative maintenance and checkups on the Ordnance Information System CONUS/OCONUS.
• Work directly with site personnel to resolve problems concerning the use of the OIS hardware, software, and applications (including application support, corrective actions, access, and procedural support), engaging other functional teams as required to resolve problems.
• Provide support in OIS application analysis, design, and testing and coordinate with OIS teams on ordnance directive updates to determine impacts, if any.
• Coordinate OIS reconciliations and resolve Out of Balances.
• Respond to help desk tickets across OIS to include access requests, Navy 311, application issues, etc. as part of the CSC.
• Perform shipboard installations/updates through completion of Ship Maintenance (SHIPMAIN) processes as part of the AIT. Responsibilities include, but are not limited to, the active measurement of OIS performance indices, identifying issues and taking corrective action to resolve them.
• Verify functional operation of OIS Retail Partial Connect in accordance with current System Operational Verification Test (SOVT).
• Perform deploy/install OIS Retail Partial Connectivity Installation tasks/services to approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re‑install where new hardware is being installed, and the Marine Corps tactical network. This includes, but is not limited to:
  • Installation pre‑planning and communication with install points of contact.
  • Following all the approved Navy procedures (including Technical Specification TS9090‑310G Change 1) and performing tasks for ship installation approval, including, but not limited to SHIPMAIN process, Regional Maintenance and Modernization Coordination Office (RMMCO) process, Navy Data Environment (NDE) process, etc.
  • Following the OIS installation guides and checklists.
  • Communicating with Ship Personnel and other appropriate points of contact.
  • Acquiring, setting up and configuring hardware/software and performing software debugging, as necessary.
  • Shipping of appropriate hardware/software.
  • Testing of hardware/software.
  • Training shipboard IT staff and supporting external application training.
• Other duties as needed.

Minimum Qualifications

• Must have DOD Secret level clearance to start; U.S. Citizen required only for Federal Clearance Requirement.
• Certification Requirement: Directive 8570.1/8140 - IAT II: Security+.
• BA/BS in Computer Science, Information Systems, Engineering, Business, or equivalent experience and 5+ years of prior relevant experience.
• General experience includes information systems development and other work in the client/server field or related fields.
• Demonstrated ability to communicate orally and in writing with a positive customer service attitude.
• Troubleshooting – determining causes of operating errors and identifying solutions to fix errors.
• Comprehensive knowledge of PC operating systems, networking, and mail standards and supervision of help desk employees.
• Experience in help desk management in a multi‑server environment.
• Experience developing SOPs, checklists, and guides for end users.
• Prior military, preferably Navy, experience is a plus.
• Must be a self‑starter, strong leader, and able to work independently with little supervision.

Desired Qualifications

• Knowledgeable of Navy Ordnance Information Systems.
• Experience working on Navy Ashore/Afloat systems such as CANES, ISNS, COMPOSE, etc.
• Afloat Navy IT / System Administration experience.
• Desired certifications: AWS Certified Cloud Practitioner or similar Cloud environment certification, Cloud Architect, DevOps or SysOps Associate or Professional Certification.
• Desired certifications: CompTIA Server+ or Windows Server 2008 (or newer) or Solaris 7 (or newer).

Entarian is an Equal Opportunity and Affidavit Carrier Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.