Senior Help Desk Engineer - IT Support Lead

Entangled Future; College Park (MD); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Unlimited PTO

Paid holidays

Parental/adoption leave

Home technology stipend

Job summary

IonQ in Bothell, WA is seeking a Help Desk Analyst III to join our Corporate - IT team. You will provide end-user support, configure desktop hardware and software, and support Zoom meetings and Neat AV equipment across multiple offices and remote sites.

The role is non-exempt with overtime eligibility. Base hourly pay ranges from $27.69 to $41.53, with additional bonus and equity, plus comprehensive benefits and a home technology stipend.

Qualifications

• Bachelor's degree in IT or equivalent experience in end-user service desk support.
• 3+ years IT experience in a similar role, working with ITSM tools (Jira).
• An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment.
• Working with different manufacturers for warranty repair work (Dell, Boxx, Apple).
• Extensive experience supporting current hardware, software, and technologies.
• Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom).
• Proven ability to work in a collaborative, team-oriented environment.
• Exceptional interpersonal skills include rapport building, active listening, and questioning.

Responsibilities

• Provide comprehensive IT support to over 1100 global users.
• Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
• Configure and deploy end-user desktop hardware, software, and peripherals.
• Setup audio visual equipment for onsite meetings and earnings calls using Zoom.
• Maintain, support and troubleshoot Neat Audio Visual equipment in offices.
• Provide support to C-Level executives within Bothell and College Park Offices.
• Train and continually support Tier I and II HelpDesk technicians.
• Handle escalated complex or time-sensitive issues.
• Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed.
• Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.

Skills

Interpersonal skills

Problem-solving

Communication

Team collaboration

Education

Bachelor's degree in IT or equivalent

Tools

Jira

Confluence

Slack

Zoom

Job description

IonQ in Bothell, WA is seeking a Help Desk Analyst III to join our Corporate - IT team. You will provide end-user support, configure desktop hardware and software, and support Zoom meetings and Neat AV equipment across multiple offices and remote sites.

The role is non-exempt with overtime eligibility. Base hourly pay ranges from $27.69 to $41.53, with additional bonus and equity, plus comprehensive benefits and a home technology stipend.