Senior Help Desk Analyst (Onsite) - Endpoint & IT Lead

Socket.dev

Westerville (OH)

On-site

USD 60,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Comprehensive Insurance Package

401k Matching

Health Savings Account (HSA)

Generous Paid Time Off

Fitness Center

Tuition Reimbursement

Career Development

Job summary

Socket.dev is seeking a Senior Help Desk Analyst III to ensure end-user hardware, software, and applications are functional and well-maintained. This onsite role in Westerville, OH focuses on proactive support and deployment of end-user software through Endpoint Management software.

You will own the support process and drive improvements while ensuring excellent user experience. The position requires 2-3+ years in IT, strong customer service, and familiarity with O365/Windows OS/Intune

Qualifications

Bachelor's degree in Computer Science or related discipline.
Relevant IT certifications preferred.
Experience in O365/Windows OS/Intune environment preferred.

Responsibilities

Provide friendly and positive end-user support to colleagues.
Own the technical support process for all employees, troubleshooting as needed.
Identify opportunities for improvement and execute projects with approval.
Proactively monitor hardware and software for issues that need resolutions.
Take a root cause identification and resolution approach for all end-user issues.
Manage and document help desk procedures, end-user resolutions, and/or any support issue.