IT Service Desk Analyst - Endpoint & M365

Arora Engineers; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Job summary

Arora Engineers is seeking a skilled IT Service Desk professional to deliver Tier 1/2 support for Windows endpoints, M365 applications, and mobile devices for both office-based and remote users.

You will deploy, configure, and maintain desktops/laptops using endpoint management tools, while administering identity and access tasks across AD, Entra ID, and 365 services. Strong troubleshooting and documentation skills are essential.

Qualifications

• Experience in a service desk, help desk, or desktop support role in a distributed environment.
• Proficiency with Active Directory, Entra ID, and 365 services.
• Strong ability to troubleshoot LAN/WAN, DNS, DHCP, VPN and wireless networking.

Responsibilities

• Provide Tier 1/2 support for Windows endpoints, M365 apps, mobile devices, printers, and approved apps for office-based and remote users.
• Deploy, configure, maintain, patch, and troubleshoot desktops/laptops using endpoint management tools.
• Administer identity and access tasks across AD, Entra ID, 365, security groups, MFA, and access workflows.
• Troubleshoot network connectivity and VPN issues; escalate to network/security as needed.
• Document incidents, requests, troubleshooting steps, and resolutions in the service desk system; maintain asset/knowledge data.

Skills

Windows 11 Pro

Windows Server 2019/2022

Active Directory

Microsoft Entra ID

Microsoft 365

DNS

DHCP

VPN (Cisco AnyConnect)

Cisco Meraki

PowerShell

Scripting

Troubleshooting

Documentation

Communication

Tools

ManageEngine Endpoint Central

Cisco Meraki

Cisco AnyConnect

Job description

Arora Engineers is seeking a skilled IT Service Desk professional to deliver Tier 1/2 support for Windows endpoints, M365 applications, and mobile devices for both office-based and remote users.

You will deploy, configure, and maintain desktops/laptops using endpoint management tools, while administering identity and access tasks across AD, Entra ID, and 365 services. Strong troubleshooting and documentation skills are essential.