Senior Heating & Plumbing Service Technician – Juneau

Work With Your Handz; Juneau (AK); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Base salary + bonuses

IRA with 3% match

Healthcare expense reimbursement

PTO - vacation accumulate

Paid training

Boot reimbursement

Uniforms provided

Company events

Job summary

Work With Your Handz in Juneau, AK is seeking an Experienced Heating & Plumbing Service Technician with 3–5+ years of residential experience to diagnose, repair, and advise on no-heat/no-hot-water calls. You’ll use ServiceTitan, present options clearly, and partner with leadership for training and career growth.

We offer a strong base plus bonuses, IRA with 3% match, PTO, paid training, boot reimbursement, and company uniforms. Equal opportunity employer; safety and integrity first.

Qualifications

• 3+ years of hands-on experience in residential heating and/or plumbing service and troubleshooting.
• EPA Certification required.
• Proficient with diagnostic trade tools and field management software (ServiceTitan or similar platforms).
• Strong interpersonal skills with the ability to maintain composure, deliver outstanding service, and learn from feedback even during challenging customer situations.
• Self-motivated, technical-first approach focused on solving the customer’s problem rather than pushing unnecessary sales.

Responsibilities

• Perform diagnostic inspections, troubleshooting, maintenance, and repairs for residential heating systems, heat pumps, boilers, and plumbing systems across Juneau's climate.
• Handle daily service requests including no-heat and no-hot-water issues, water pipe leaks, and emergency failures.
• Evaluate issues and present homeowners with clear options from repairs to full system replacements.
• Operate ServiceTitan daily to manage job workflows, estimates, diagnostics, and financing options.
• Report to the shop daily at 7:00 AM for dispatch, alignment, and vehicle prep.
• Maintain a clean, organized service vehicle.
• Participate in regular on-call rotations to support emergency needs.
• Engage in coaching, team meetings, and ongoing development.
• Perform other duties as assigned by management.

Skills

Residential service

Diagnostics & troubleshooting

Communication skills

ServiceTitan proficiency

Driver's license

Tools

ServiceTitan

Diagnostic tools

Job description

Work With Your Handz in Juneau, AK is seeking an Experienced Heating & Plumbing Service Technician with 3–5+ years of residential experience to diagnose, repair, and advise on no-heat/no-hot-water calls. You’ll use ServiceTitan, present options clearly, and partner with leadership for training and career growth.

We offer a strong base plus bonuses, IRA with 3% match, PTO, paid training, boot reimbursement, and company uniforms. Equal opportunity employer; safety and integrity first.