Senior Healthcare Integration Architect – Epic, Cisco & AI

Mediant Health Resources; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Mediant Health Resources is seeking an Architect with Epic expertise for a 6‑month engagement in the United States to lead contact center integration initiatives.

You will modernize our contact center using Cisco platforms, pursue Epic Bridges and Cheers certifications, and integrate Epic CRM/Cheers with contact center technologies including AI enhancements across clinical workflows.

Qualifications

• Epic Bridges certification or equivalent experience.
• Epic Cheers certification or equivalent experience.
• Experience integrating Epic CRM/Cheers with contact center technologies.
• Experience building homegrown AI solutions and integrating with Epic.

Responsibilities

• Modernize the contact center and Cisco-based platforms.
• Lead Epic integrations across enterprise systems.
• Apply Epic CRM/Cheers integration to contact center workflows.
• Develop and integrate AI solutions with Epic where required.
• Support healthcare workflows with Epic integrations.

Skills

Contact center modernization

Cisco platforms

Epic CRM integration

Epic Cheers integration

AI integration with Epic

Tools

Epic Bridges certification

Epic Cheers certification

Job description

April 1, 2026

Architect

Epic

Location: United States

Duration: 6 months

Responsibilities:

• Experience with contact center modernization and Cisco platforms
• Epic Bridges certification (Plus) or experience
• Epic Cheers certification (Plus) or experience
• Experience integrating Epic CRM/Cheers with contact center technologies
• Experience building homegrown AI solutions and integrating with Epic where required
• Preference for candidates with Epic integration experience where AI will touch clinical workflows