Senior Healthcare Customer Success Leader

Workday; Washington (District of Columbia); Hybrid; USD 120,000 - 192,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Workday is seeking a Customer Success Manager for Healthcare to drive value and growth across enterprise accounts. You will oversee health monitoring, program design, billable services, and serve as the escalation point for client issues, partnering with Professional Services and Product Management.

You will bring domain expertise, strong executive communication, and a track record of managing large healthcare relationships.

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to build executive-level relationships in healthcare.
• Experience managing large enterprise healthcare accounts in SaaS.
• Willingness to travel up to 30%.

Responsibilities

• Portfolio & relationship management across a Healthcare portfolio.
• Coordinate product strategy and adoption with Product Management.
• Oversee escalation and issue resolution with client leaders.
• Create tailored success plans with critical metrics and risks.
• Provide SaaS implementation guidance following Workday best practices.
• Demonstrate deep Workday product knowledge across modules.

Skills

Executive communication

Healthcare domain knowledge

SaaS experience

Travel readiness

Relationship management

Education

Bachelor degree or equivalent work experience

Job description

Workday is seeking a Customer Success Manager for Healthcare to drive value and growth across enterprise accounts. You will oversee health monitoring, program design, billable services, and serve as the escalation point for client issues, partnering with Professional Services and Product Management.

You will bring domain expertise, strong executive communication, and a track record of managing large healthcare relationships.