Senior Health Outreach Navigator

St. John's Community Health; Los Angeles (CA); Hybrid; USD 48,000 - 64,000; Full time

Job summary

St. John's Community Health is seeking a Community Outreach Specialist, Senior Services to serve as the front door for our senior services program.

You will build trust with older adults where they live, worship, gather, and seek support, and connect them with healthcare and supportive services. The role focuses on outreach, enrollment assistance, and overcoming barriers such as transportation and language access, with field-based work including evenings and weekends as needed.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a health, human services, or related field preferred.
• Minimum two (2) years of community outreach, community health worker, promotora, patient navigation, member engagement, or comparable community-facing experience.
• Demonstrated ability to build trust and maintain relationships with community organizations and community leaders.
• Strong verbal communication and public speaking skills.
• Ability to work primarily in the field, including evenings and weekends as needed.
• Strong organizational skills and basic computer/data entry proficiency.

Responsibilities

• Establish and maintain relationships with community and faith-based organizations, senior centers, ministries, and local groups serving older adults.
• Represent St. John's Community Health at community events, health fairs, outreach activities, and partner meetings.
• Recruit and engage senior patients who may benefit from healthcare and supportive services.
• Conduct individual and group presentations regarding program services, eligibility requirements, and participation opportunities.
• Guide seniors and family members through intake, enrollment, and service access processes.
• Follow up with prospective participants and assist in overcoming barriers such as transportation, scheduling, language access, and documentation.
• Conduct reminder and re-engagement outreach for participants with declining participation or attendance.
• Connect seniors to appropriate SJCH programs and external community resources.
• Support the development and distribution of outreach materials tailored to the communities served.
• Maintain accurate records of outreach activities, referrals, presentations, and enrollment outcomes.
• Track and report outreach metrics, participation trends, and community feedback to leadership.
• Identify emerging community needs and advocate for service improvements that enhance access and engagement for seniors.

Skills

Community outreach

Public speaking

Relationship building

Bilingual English/Spanish

Education

High school diploma

Associate/Bachelor preferred

Job description

St. John's Community Health is seeking a Community Outreach Specialist, Senior Services to serve as the front door for our senior services program.

You will build trust with older adults where they live, worship, gather, and seek support, and connect them with healthcare and supportive services. The role focuses on outreach, enrollment assistance, and overcoming barriers such as transportation and language access, with field-based work including evenings and weekends as needed.