Marketing Service Representative Senior

Arkansas Blue Cross and Blue Shield; Arkansas; Híbrido; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Arkansas Blue Cross and Blue Shield in Springdale, AR is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. You will educate employer groups and agents on tools and resources, build lasting relationships, and resolve complex issues.

The role requires a Bachelor’s degree or 5 years of health-related experience, Arkansas health and life insurance licenses, and travel within the territory.

Formación

• Bachelor's degree in Business, Management, Healthcare Administration, or related field required.
• In lieu of degree, five years of health-related non-clerical experience considered.
• Arkansas Life & Health Insurance license required; exams within 3 months if not licensed.

Responsabilidades

• Assess business processes and systems to improve workflow, training, and quality initiatives that enhance the sales experience.
• Attend face-to-face meetings with groups and brokers to promote plans and resolve issues; assist with enrollment meetings.
• Collaborate with internal teams (customer service, claims, underwriting) to resolve issues and maintain relationships.
• Develop long-term relationships with groups and agents to generate new business and retain existing business.

Conocimientos

Customer Service

Deadline Management

Detail-Oriented

Educational Presentations

Group Presentations

Health Insurance

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Relationship Building

Time Management

Verbal Communications

Written Communications

Travel Availability

Educación

Bachelor's degree in Business, Management, Healthcare Administration, or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Job SummaryThe Group Account Services Representative - Large Group assists and supports the renewal and retention of health, dental, vision, and ancillary products and services. This includes interactions to provide accurate and timely resolution of complex problems and educate and train on tools and resources available to employer groups and agents. Incumbent develops and maintains a positive relationship with employer groups, agents, and internal customers.RequirementsEDUCATIONBachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered.LICENSING/CERTIFICATIONArkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned. The company will reimburse two (2) attempts to pass both the exams. If unable to pass exams after three (3) months of coursework being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result up to termination.Valid, unrestricted driver's license. Maintains acceptable driving record.EXPERIENCEMinimum five (5) years' customer service experience, preferably in customer-facing roles.Minimum three (3) years insurance industry experience.Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.ESSENTIAL SKILLS & ABILITIESProficiency in Microsoft Office applications including PowerPoint, Word and Excel.Excellent written and verbal communication skillsHighly organized and detail orientedProblem sensitivity and resolutionResearchingTime ManagementRelationship BuildingEducational PresentationsBusiness LeadershipProfessional CollaborationStrategic PlanningInterpersonal Research ManagementIndepedenceAbility to travel overnight as needed and, at times, on short notice.Must reside in assigned territoryLOCATIONThis is a hybrid role in our Springdale, AR, location, requiring a minimum of three days in office weekly.Skills• Customer Service• Deadline Management• Detail-Oriented• Educational Presentations• Group Presentations• Group Problem Solving• Health Insurance• Interpersonal Relationships• Microsoft Excel• Microsoft PowerPoint• Microsoft Word• Needs Analysis• Professional Etiquette• Relationship Building• Sales• Time Management• Verbal Communications• Working Independently• Written CommunicationResponsibilities• Assesses business process and system inefficiences; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience.• Attends face-to-face meetings with groups and brokers to promote plans and resolve issues. This may include assisting with enrollment meetings.• Collaborates with internal functional areas such as customer service, claims, customer accounts, underwriting, etc. to assist with resolving issues.• Demonstrates expertise knowledge and remains current on processes, products, and resources.• Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business.• Other duties as assigned.• Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience.• Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase revenue. Assists with new business quotes, renewals, and ancillary opportunities such as Dental, Vision, Life, etc. Initiates and tracks all renewal contracts. Coordinates necessary underwriting information. Provides follow up to ensure completion and acceptance of renewal data.• Travels within the sales territory with occassional overnight stays, estimating 75%. At least half of the work in this job is conducted outside of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record.CertificationsArkansas Insurance License Life & Health - Arkansas Insurance DepartmentHiring Range$52,400.00 - $68,100.00Security RequirementsThis position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.Segregation of DutiesSegregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.Employment TypeRegularADA Requirements1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.