Senior Health Claims & Customer Service Specialist

Ultimate Staffing; Burbank (CA); On-site; USD 58,000 - 65,000; Full time

Job summary

A leading staffing agency is seeking a Senior Participant Service Specialist in Burbank, CA. This full-time role involves customer service, processing health insurance claims, and responding to inquiries. Candidates require a bachelor's degree and significant experience in claims processing and call centers. Responsibilities include training new staff and enhancing service quality. This position demands strong analytical and communication skills to ensure effective resolution of participant issues and provide exceptional service to clients.

Qualifications

• Bachelor's degree in a related field or equivalent experience required.
• Minimum 4 years of claims processing experience preferred.
• Minimum 4 years in a high-volume call center is required.

Responsibilities

• Deliver exceptional customer service and meet performance metrics.
• Process healthcare claims and resolve participant inquiries.
• Train and mentor new team members.

Skills

Claims processing

High-volume call center experience

Customer service

Analytical skills

Problem-solving

Verbal communication

Written communication

Time-management

Education

Bachelor's degree in Healthcare, Math, Engineering, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading staffing agency is seeking a Senior Participant Service Specialist in Burbank, CA. This full-time role involves customer service, processing health insurance claims, and responding to inquiries. Candidates require a bachelor's degree and significant experience in claims processing and call centers. Responsibilities include training new staff and enhancing service quality. This position demands strong analytical and communication skills to ensure effective resolution of participant issues and provide exceptional service to clients.