Member Services & Claims Specialist

Integrated Resources Inc.; Orange (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the workforce solutions sector is seeking a Customer Service Associate in Orange, CA. This frontline position is responsible for assisting members and providers with inquiries regarding eligibility and benefits, while demonstrating flexibility in a dynamic environment. The ideal candidate will possess at least one year of call center experience and strong communication skills, essential for effectively addressing customer needs and ensuring high-quality service delivery.

Qualifications

• Must be able to talk and type simultaneously.
• At least one year of call center experience required.
• Strong written and verbal communication skills.

Responsibilities

• Answer incoming calls related to eligibility, benefits, claims, and authorization.
• Educate providers on claim submissions and treatment plans.
• Perform necessary follow-up tasks to ensure needs are met.

Skills

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

A leading company in the workforce solutions sector is seeking a Customer Service Associate in Orange, CA. This frontline position is responsible for assisting members and providers with inquiries regarding eligibility and benefits, while demonstrating flexibility in a dynamic environment. The ideal candidate will possess at least one year of call center experience and strong communication skills, essential for effectively addressing customer needs and ensuring high-quality service delivery.