Senior Health Center Operations Leader

Howard Brown Health; Chicago (IL); On-site; USD 92,500 - 95,275; Full time

Benefits offered by this job

3 weeks vacation + personal time

Sick days 12 per year

401k with employer match

Job summary

Howard Brown Health in Chicago is seeking a Senior Practice Manager to lead day-to-day health center operations, ensuring safety and compliance while delivering patient-centered care.

You will manage staff, drive performance, coordinate workflow, and promote equity and inclusion in everyday practice, with opportunities for professional development and collaboration across the organization.

Qualifications

• Bachelor’s degree in healthcare, business administration, or related discipline.
• Minimum seven (7) years operation management experience, with at least three (3) years in healthcare management.
• Knowledge of PCMH principles and practices.

Responsibilities

• Mange day-to-day operations of health centers and serve as the single point of contact for facilities and safety.
• Manage direct reports, set expectations, monitor performance, and provide coaching and development.
• Ensure OSHA, IDPH, and regulatory compliance in partnership with Medical Director.
• Uphold high standards of customer service and investigate issues as needed.
• Plan and conduct monthly staff meetings to review performance and outcomes.
• Coordinate workflow and daily schedules with PCMH practices and team huddles.
• Enforce organizational safety, clinical service, HR, and quality policies.
• Participate in organization-wide quality and performance initiatives.
• Perform other duties as assigned.

Skills

People management

PCMH knowledge

Customer service

Electronic Health Records

Education

Bachelor's degree

Tools

EPIC EHR

MS Office

Job description

Howard Brown Health in Chicago is seeking a Senior Practice Manager to lead day-to-day health center operations, ensuring safety and compliance while delivering patient-centered care.

You will manage staff, drive performance, coordinate workflow, and promote equity and inclusion in everyday practice, with opportunities for professional development and collaboration across the organization.