Senior Practice Manager

Howard Brown Health; Chicago (IL); On-site; USD 92,500 - 95,275; Full time

Benefits offered by this job

3 weeks vacation + personal time

Sick days 12 per year

401k with employer match

Job summary

Howard Brown Health in Chicago is seeking a Senior Practice Manager to lead day-to-day health center operations, ensuring safety and compliance while delivering patient-centered care.

You will manage staff, drive performance, coordinate workflow, and promote equity and inclusion in everyday practice, with opportunities for professional development and collaboration across the organization.

Qualifications

• Bachelor’s degree in healthcare, business administration, or related discipline.
• Minimum seven (7) years operation management experience, with at least three (3) years in healthcare management.
• Knowledge of PCMH principles and practices.

Responsibilities

• Mange day-to-day operations of health centers and serve as the single point of contact for facilities and safety.
• Manage direct reports, set expectations, monitor performance, and provide coaching and development.
• Ensure OSHA, IDPH, and regulatory compliance in partnership with Medical Director.
• Uphold high standards of customer service and investigate issues as needed.
• Plan and conduct monthly staff meetings to review performance and outcomes.
• Coordinate workflow and daily schedules with PCMH practices and team huddles.
• Enforce organizational safety, clinical service, HR, and quality policies.
• Participate in organization-wide quality and performance initiatives.
• Perform other duties as assigned.

Skills

People management

PCMH knowledge

Customer service

Electronic Health Records

Education

Bachelor's degree

Tools

EPIC EHR

MS Office

Job description

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

What is in it for you:

• A commitment to work-life balance with:
• 3-weeks paid vacation and 1-week of personal time
• 12 accrued sick days per year
• PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
• BCBS HMO, PPO, and PPO Select Plans
• 401k program with up to 5% employer match after 90 days
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre‑tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

The salary range for this role is: $92,500 - $95,275

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manages the day-to-day operations of a health center(s) and serves as the single point-of-contact for all facilities and safety matters.
• Manages all direct reports and communicates expectations, monitors and manages performance, and provides coaching, feedback, and development opportunities on a regular basis.
• Ensures the center’s compliance with OSHA, IDPH, and other regulatory agency standards in partnership with the center’s Medical Director.
• Ensures the highest standard of customer service and conducts investigations to evaluate and address staff and patient compliance and related issues.
• Plans, organizes, and conducts monthly staff meetings to review the center’s operations performance and related outcomes.
• Ensures the coordination of workflow and daily schedules and adheres to Patient Centered Medical Home (PCMH) principles and practices including the implementation of daily team huddles.
• Ensures adherence with organizational policies related to safety, clinical service delivery, human resources management, and quality improvement.
• Participates as an active member in organization-wide quality and performance improvement initiatives.
• Other duties as assigned and/or required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in healthcare, business administration, or related discipline required.
• Minimum seven (7) years operation management experience required. Of the seven (7) years experience, at least three (3) years progressive healthcare management experience including direct people management required.
• Knowledge of Patient Centered Medical Home (PCMH) principles and practices
• Ability to create a patient-centered environment that recognizes values and advances the organization’s mission
• Ability to maintain knowledge of current practices and the roles and functions of patient care team members directly reporting to the Senior Practice Manager
• Ability to maintain knowledge of current practices and the roles and functions of patient care team members, on-site or remote, not directly reporting to the Senior Practice Manager
• Demonstrated proficient and functional customer service and client orientation skills
• Ability to handle and maintain highly confidential information with professional maturity
• Demonstrated skill at analytical and critical thinking
• Ability to make timely, independent decisions demonstrating responsible judgement
• Effective communication skills including written, verbal and listening
• Functional and proficient knowledge of various technologies including, but not limited to MS Office (Word, Excel, Outlook), EPIC and EHR
• Ability to skillfully handle complex issues and problems as they arise
• Demonstrated organizational skills and ability to manage time efficiently
• Ability to demonstrate an understanding and acceptance of equity, inclusion and diversity concepts, and that they are broader than just race, ethnicity, and gender
• Ability to work affirmatively with gay, lesbian, bisexual, transgender, queer (LGBTQ) and HIV positive patients

ADA SPECIFICATIONS

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel; up to 40% locally.

EQUAL OPPORTUNITY STATEMENT:

Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.