Senior HCM Payroll Specialist for Premium Client Service

Insperity; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous paid time off

Top-tier health, dental & vision

Health & wellness support

Paid volunteering hours

Job summary

Insperity, a national provider of scalable HR solutions, seeks a Senior HCM Payroll Specialist to join our team. This role delivers a premium customer experience through timely onboarding of new customers, ongoing support for existing clients, and payroll processing assistance.

You will tackle tax research, guide customers, and share knowledge with teammates while upholding core values of service excellence and collaboration in a fast-growing environment.

Qualifications

• Bachelor’s Degree in Accounting or other related field is required.
• Five to seven years of experience in a high growth payroll service bureau operation on-boarding and supporting customers and designing process and procedures is required.
• Customer service experience in a team environment.
• Effective written and verbal communication skills.
• Effective problem solving/decision making/conflict resolution skills.
• Proficient in design and delivery of concise and clear presentations to a broad audience.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

Responsibilities

• Adheres to existing customer centric processes and procedures that drive delivery of premium service.
• Initiates proactive calls to customers based on customer satisfaction indicators via satisfaction survey results to address issues.
• Handles larger and more complex customers for reconciliation of wages and taxes, and timely payroll processing.
• Supports processes and procedures to ensure integrity and accountability for SOC-1 compliance.
• Identifies and engages service solutions within and outside Insperity Payroll Services (IPS).
• Identifies, develops, recommends and implements process improvements that result in improved efficiency, effectiveness and cost savings.
• Assists Tax department with research and timely filing of tax returns during peak filing periods.
• Assists with training new team members.

Skills

Customer service

Effective communication

Problem solving

Teamwork

Leadership

Time management

Education

Bachelor's Degree in Accounting or related field

Tools

Microsoft Office

Job description

Insperity, a national provider of scalable HR solutions, seeks a Senior HCM Payroll Specialist to join our team. This role delivers a premium customer experience through timely onboarding of new customers, ongoing support for existing clients, and payroll processing assistance.

You will tackle tax research, guide customers, and share knowledge with teammates while upholding core values of service excellence and collaboration in a fast-growing environment.