Premium Payroll Specialist II — Client-Centric Payroll

Insperity; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Insperity is seeking a Payroll Specialist I to create a premium experience for customers through timely onboarding of new clients, ongoing payroll support, and issue resolution. You will troubleshoot, educate clients, build relationships, and demonstrate depth of care in the Insperity partnership.

This role emphasizes service, teamwork, and basic software proficiency for client support. The position requires a High School Diploma or equivalent, 1–2 years in payroll service operations, and strong

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• 1–2 years of payroll service bureau operations experience.
• Customer service skills in a team environment.
• Excellent verbal and written communication with all levels of the organization.
• Manages resources to budget and identifies staffing needs.
• Broad exposure to HR disciplines and impact on payroll, benefits, taxation, and employment documentation.
• Proficient in concise presentations to a broad audience.
• Proficient use of Microsoft Office and ability to learn other applications.

Responsibilities

• Adheres to existing customer-centric processes and procedures delivering premium service.
• Responds timely to customer requests.
• Collects new customer data, reconciles wage detail and processes initial payrolls timely where required.
• Leverages internal resources to provide exceptional client service, meets deadlines and informs stakeholders of resolution status.
• Maintains schedule flexibility to accommodate clients’ needs.
• Sets high standards of performance and accountability for self and others.
• Escalates complex client issues and follows through to resolution with appropriate communication.
• Supports processes to ensure SOC-1 compliance.
• Adheres to scalable processes to support rapid growth with high quality.

Skills

Customer service

Teamwork

Microsoft Office

Communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Payroll software basics

Job description

Insperity is seeking a Payroll Specialist I to create a premium experience for customers through timely onboarding of new clients, ongoing payroll support, and issue resolution. You will troubleshoot, educate clients, build relationships, and demonstrate depth of care in the Insperity partnership.

This role emphasizes service, teamwork, and basic software proficiency for client support. The position requires a High School Diploma or equivalent, 1–2 years in payroll service operations, and strong