Senior HCM Implementation Consultant - Lead Launches & Config

UKG; Hartford (CT); On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Performance-based bonus

Restricted stock units (RSUs)

Job summary

UKG is seeking a Senior System Consultant to lead customer implementations, from requirements gathering to configuration, testing, and launch. You’ll translate business needs into effective system solutions, provide guidance, and manage milestones while coordinating with internal teams.

As a senior team member, you’ll support post-live configuration, updates, and renewals across Benefits Administration, Talent Management, and Talent Acquisition, collaborating with customers and partners to

Qualifications

• 5+ years in HR tech, SaaS implementation, or related field.
• 5+ years in system implementation, configuration, consulting, or customer-facing tech services.
• Experience gathering customer requirements and translating into configurations.
• Experience managing multiple customer projects within timelines.
• Strong customer service, communication, organizational, analytical, problem-solving, and follow-up skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Lead and support implementation, configuration, testing, and launch of UKG solutions (Benefits Administration, Talent Management, Talent Acquisition).
• Partner with customers and internal teams to document and translate requirements.
• Provide consultative guidance throughout the project lifecycle and recommend solutions.
• Manage projects from requirements gathering through configuration, validation, and launch.
• Coordinate setup, configuration, testing, and quality assurance activities.
• Identify and address requirements that could affect milestones or launches.
• Communicate project status, risks, dependencies, and deliverables to customers and stakeholders.
• Maintain project documentation, including Salesforce where applicable.
• Support post-live configuration, updates, and enrollments.
• Collaborate across product teams for integrations and multi-solution projects.
• Identify risks early to prevent escalations.
• Share product and implementation expertise with teams and customers.
• Maintain knowledge of assigned UKG products and evolving functionality.

Skills

HR technology

SaaS implementation

Requirements gathering

Project management

Customer communication

MS Office

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

PlanSource

Job description

UKG is seeking a Senior System Consultant to lead customer implementations, from requirements gathering to configuration, testing, and launch. You’ll translate business needs into effective system solutions, provide guidance, and manage milestones while coordinating with internal teams.

As a senior team member, you’ll support post-live configuration, updates, and renewals across Benefits Administration, Talent Management, and Talent Acquisition, collaborating with customers and partners to