Senior Hardware Triage Engineer: Root-Cause Investigator

EngineersOfAI; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Graphcore in Austin, Texas seeks a Senior Hardware Triage Engineer to lead hands-on debugging and root cause investigations of complex hardware issues across development and production platforms.

The role emphasizes strong electrical and system‑level debugging, cross‑functional collaboration with SMEs, and delivering timely resolutions for servers, storage, and embedded systems while supporting NPI and manufacturing activities.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field.
• 4+ years of experience in hardware engineering, hardware validation, system integration, or failure analysis.
• Strong experience debugging complex system‑level hardware issues.
• Strong understanding of digital electronics, power delivery, signal integrity, and board‑level design.
• Experience working with Linux and/or Windows environments for hardware diagnostics.
• Excellent analytical problem‑solving and root cause analysis skills.
• Strong verbal and written communication skills with the ability to communicate technical findings to cross‑functional teams.

Responsibilities

• Perform hands‑on debugging and triage of system‑level hardware failures in engineering, manufacturing, and data center systems.
• Diagnose failures involving servers, storage, networking, embedded systems, or other complex hardware platforms.
• Isolate faults to the board, subsystem, component, firmware, or manufacturing process using structured troubleshooting methodologies.
• Reproduce reported issues and collect technical evidence including logs, waveforms, hardware captures, and failure analysis data.
• Collaborate with hardware, firmware, BIOS, FPGA, mechanical, manufacturing, validation, and reliability SMEs to determine root cause.
• Identify recurring failure trends and recommend design, process, or test improvements to reduce field and manufacturing escapes.
• Develop and maintain debug procedures, failure analysis documentation, and knowledge base articles.
• Support new product introduction (NPI), qualification, manufacturing, and sustaining engineering activities.
• Communicate investigation status, technical findings, risks, and corrective actions to engineering leadership and program teams.
• Drive issues to closure while ensuring timely escalation of high‑priority customer or production issues.

Skills

Hardware debugging

Root cause analysis

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, or related field

Tools

Linux

Windows OS

Oscilloscope

Job description

Graphcore in Austin, Texas seeks a Senior Hardware Triage Engineer to lead hands-on debugging and root cause investigations of complex hardware issues across development and production platforms.

The role emphasizes strong electrical and system‑level debugging, cross‑functional collaboration with SMEs, and delivering timely resolutions for servers, storage, and embedded systems while supporting NPI and manufacturing activities.