Staff Hardware Engineer, AI Compute Platforms

Graphcore; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement plan

Commuter benefits

Wellness services

Job summary

Graphcore in Austin, Texas is seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Arm-based hardware platforms across lab and data center environments.

You will lead bring-up, validation, and troubleshooting of server blades, racks, and rack-scale infrastructure, collaborating with cross-functional teams to ensure reliability and performance of next-generation AI systems.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
• 7+ years experience with server hardware architectures and board-level debugging.
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
• Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
• Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
• Excellent written and verbal communication skills.

Responsibilities

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
• Support engineering bring-up activities, including component validation and firmware interaction testing.
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
• Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
• Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
• Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
• Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.

Skills

Server hardware

Board-level debugging

HPC systems

Telemetry analysis

Collaboration

Communication skills

Education

Bachelor's degree

Job description

Graphcore in Austin, Texas is seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Arm-based hardware platforms across lab and data center environments.

You will lead bring-up, validation, and troubleshooting of server blades, racks, and rack-scale infrastructure, collaborating with cross-functional teams to ensure reliability and performance of next-generation AI systems.