Senior Guidewire ClaimCenter Production Support Analyst

ValueMomentum; Bloomington (IL); On-site; USD 90,000 - 125,000; Full time

Job summary

ValueMomentum is seeking an experienced Guidewire ClaimCenter Production Support Analyst to strengthen our production operations in a fast-paced environment. The role requires hands-on expertise in L1/L2 support, incident management, troubleshooting, and log analysis for P&C insurance claims processing.

The candidate will work with Datadog, Splunk, and SQL to identify and resolve production issues, perform root cause analyses, and drive timely resolution while maintaining SLA commitments.

Qualifications

• 5–7 years of Guidewire ClaimCenter Production Support experience.
• Strong L1/L2 Support, Incident Management, Troubleshooting, and Production Operations experience.
• Strong P&C Insurance domain knowledge.

Responsibilities

• Provide L1/L2 production support for Guidewire ClaimCenter and related integration components.
• Manage incidents (P1/P2) with timely escalation and root cause analysis.
• Perform log analysis, monitoring, and troubleshooting to minimize downtime.
• Coordinate with upstream/downstream teams on batch processing and data integrations.
• Ensure SLA adherence and operational excellence in production support.

Skills

Guidewire ClaimCenter

Production Support

L1/L2 Support

Incident Management

P&C Insurance

Root Cause Analysis

SLA Management

Datadog

Splunk

SQL

Tools

Datadog

Splunk

SQL

Job description

ValueMomentum is seeking an experienced Guidewire ClaimCenter Production Support Analyst to strengthen our production operations in a fast-paced environment. The role requires hands-on expertise in L1/L2 support, incident management, troubleshooting, and log analysis for P&C insurance claims processing.

The candidate will work with Datadog, Splunk, and SQL to identify and resolve production issues, perform root cause analyses, and drive timely resolution while maintaining SLA commitments.