Guidewire PolicyCenter Production Support

ValueMomentum; Edison (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading solutions provider in the insurance industry is seeking a Guidewire PolicyCenter Production Support professional. This role involves handling production incidents, ensuring system stability, and supporting business-critical operations. Ideal candidates will have strong expertise in Guidewire PolicyCenter applications and will be skilled in analysis and troubleshooting of production issues. Collaboration with cross-functional teams and experience with incident management tools are essential for success in this position. Located in Edison, New Jersey, this role offers the chance to impact key insurance solutions.

Qualifications

• Experience providing L2/L3 production support for applications.
• Strong knowledge of Guidewire PolicyCenter functionalities.
• Understanding of P&C Insurance domain is preferred.

Responsibilities

• Provide production support for Guidewire PolicyCenter applications.
• Analyze and resolve production issues and defects.
• Collaborate with teams for timely resolution of incidents.
• Conduct root cause analysis and preventive measures.

Skills

Guidewire PolicyCenter

Problem-solving

SQL queries

Gosu programming

Data Model knowledge

Analytical skills

Communication skills

Tools

ServiceNow

Job description

Job Description

At ValueMomentum Inc, we are always looking to strengthen our organization by adding the best available talent to our workforce.

Job Summary

We are looking for a Guidewire PolicyCenter Production Support professional to handle production incidents, ensure system stability, and support business-critical operations.

Key Responsibilities

• Provide L2/L3 production support for Guidewire PolicyCenter applications
• Analyze, troubleshoot, and resolve production issues, defects, and service requests
• Strong knowledge of Guidewire PolicyCenter, including Gosu, PCF, and Data Model
• Perform log analysis, data fixes, and SQL queries for issue resolution
• Monitor application performance, batch jobs, and system health
• Conduct root cause analysis (RCA) and implement preventive measures
• Collaborate with business users and cross-functional teams for timely resolution
• Support deployments, releases, and post-production validation
• Experience with incident management tools (e.g., ServiceNow)
• Understanding of P&C Insurance domain
• Knowledge of integrations (SOAP/REST) and basic DevOps practices is a plus
• Strong analytical, problem-solving, and communication skills

About ValueMomentum

ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.