Senior Guest Services Leader - Front End Excellence

Coborn; Owatonna (MN); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

10% employee discount

DailyPay

Paid Time Off

Floating holidays & holiday pay

Sunday Premium Pay

Employee recognition programs

Health & Wellness Programs

EAP

ESOP

401(k) with company match

Job summary

Coborn’s, Inc. is seeking a Senior Guest Services Manager to lead the front-end team across cash registers, service desks and self-checkout while maintaining high guest service standards.

You will supervise and coach a diverse front-end staff, including cashiers, baggers, cart pushers and pick-up personnel, ensuring smooth operations across checkout, parcel pickup and click-and-collect areas. The role emphasizes leadership, staff development, and a customer-centric culture within a large,

Qualifications

• Must be at least 18 years of age.
• Previous retail/customer service experience preferred

Responsibilities

• Supervise, train, coach and develop front-end team members including cashiers, baggers, cart pushers, customer service desk staff and self-checkout representatives.
• Oversee front end operations including cash registers, checkout area, parcel pickup, cart room, click and collect and parking lot areas.
• Provide leadership to ensure high standards of guest service and efficient front-end operations.

Job description

Coborn’s, Inc. is seeking a Senior Guest Services Manager to lead the front-end team across cash registers, service desks and self-checkout while maintaining high guest service standards.

You will supervise and coach a diverse front-end staff, including cashiers, baggers, cart pushers and pick-up personnel, ensuring smooth operations across checkout, parcel pickup and click-and-collect areas. The role emphasizes leadership, staff development, and a customer-centric culture within a large,