Senior Front End Leader: Guest Services & Operations

Coborn; Houghton (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discount

DailyPay

PTO/Vacation

Holiday pay

ESOP

Job summary

Coborn’s is seeking a Senior Guest Services Manager to lead the front-end team and uphold guest service standards across registers, checkout, and services like parcel pickup and click-and-collect. You will supervise, train, coach and develop cashiers, baggers, cart pushers, and desk staff, with the Guest Services Manager as your assistant to drive smooth operations.

This is a full-time role in a company that values employee ownership, benefits, and growth opportunities, including 10% store

Qualifications

• Experience leading front-end teams in retail environment.
• Strong coaching and development skills for cashiers, baggers, and desk staff.

Responsibilities

• Supervise and develop all front-end team members.
• Ensure high standards of guest service across front-end operations (cash registers, parcel pickup, click & collect, parking).
• Coordinate with Guest Services Manager to optimize daily front-end performance.

Skills

Leadership

Customer service

Staff development

Training

Front-end operations

Job description

Coborn’s is seeking a Senior Guest Services Manager to lead the front-end team and uphold guest service standards across registers, checkout, and services like parcel pickup and click-and-collect. You will supervise, train, coach and develop cashiers, baggers, cart pushers, and desk staff, with the Guest Services Manager as your assistant to drive smooth operations.

This is a full-time role in a company that values employee ownership, benefits, and growth opportunities, including 10% store