Senior Guest Experience & Security Specialist

Philaculture

Pennsylvania

On-site

USD 36,000 - 60,000

Full time

3 days ago

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Job summary

The Barnes Foundation’s Guest and Protection Services team seeks a Sr. Specialist to safeguard visitors, staff, and the collection at the Philadelphia campus. You will monitor entrances, assist guests, and enforce policies while delivering exceptional service in a dynamic setting.

Ideal candidates have 2–3 years security or guest services experience, HS diploma, strong communication, and English fluency. Weekend/holiday availability and familiarity with security tech are a plus.

Qualifications

Two to three years of any combination of training or experience in security or protection services, customer/guest services, hospitality, or event management.
High School diploma or equivalent education and experience.
Must have a pleasant demeanor and a genuine interest in communication with members of staff and the public. Outgoing personality with excellent interpersonal skills.
Demonstrates strong attention to detail with excellent observational and reasoning skills.
Ability to understand and apply a significant amount of detailed information. Shows a demonstrated ability to multi-task.
Ability to be a calm presence during periods of high volume, stress, or unusual events.
Proficiency in digital tools including patrol scanning devices, modern communication tools, and building security and access control systems, ticket scanners, tour devices, and the Barnes App.
Knowledge or interest in art, protection and safety. Art background/interest a plus.
Must be able to engage guests in conversational English; bilingual or multilingual skills a plus.
Highly organized.
Must have a flexible schedule with the ability to work weekends and holidays.

Responsibilities

Ensure that the building and grounds are welcoming and safe for visitors and guests.
Oversees the safety and protection of the Foundation’s collection, property, and grounds by enforcing Foundation rules and regulations. Upholds all Barnes service, protection, and communication policies.
Monitors the building and collection utilizing building video, security and access control systems. Provides access control to the facility, managing who enters and exits. When assigned, continuously monitors service yard and controls loading dock activity.
Superior level customer service ability; acts as a concierge providing information and advice to guests and staff on foundation policies in front and back of house. Will interact with guests, employees, board members, potential clients, event attendees, site contractors, vendors, and other partners.
Engages with guests on the Foundation’s history, collection, programs, events, classes, and amenities. Coordinates guest services such as coat check, tour device preparation, and visitation collateral. Upholds protection policies in public spaces and ensures visitor compliance. Monitors guest behavior and reports anything unusual to his/her supervisor.
Manages the VIP process making sure our special guests are greeted, parties being visited are notified promptly, if necessary, and the overall experience at the Barnes Foundation is exceptional.
Handles challenging situations with the public quickly and effectively, with skill and professionalism.
Performs bag inspection to prevent prohibited items from entering the building.
Conducts continuous tours of both the interior and exterior of the building, inspecting areas for potential hazards, mechanical failures, and other abnormalities.
Provide pertinent information to supervisor for any issues or concerns that have significance and would need their attention. Continuously expands required knowledge of facility including services, collection, exhibitions, safety, protection and actively participating in trainings.
Ability to observe and report out of the ordinary circumstances based on working knowledge.
Completes required reports, logs, and journals as needed.
Serve as a critical member of the emergency response team, providing guidance and help to guests and information to the supervisor on duty for emergency situations including fire, theft, damage and protest.
Supports other Guest and Protection Services staff in their duties.
Adheres to and follows Foundation policies, including those regarding attendance, punctuality and dress code.
Performs other duties as assigned.