Senior Golf Operations Leader — Guest Experience

Marc & Rose; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

The Arizona Grand Resort & Spa in Phoenix seeks a dynamic golf operations leader to direct daily Golf Shop, Outside Service, Starter, Ranger, and Beverage Cart operations. You will be a visible on‑floor leader, set a welcoming standard, and ensure the guest journey—from arrival to departure—meets four‑diamond resort expectations.

Collaborating with the Director of Golf and Golf Operations & Sales Manager, you will translate department goals into polished execution, coach and develop a

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in hospitality, business, recreation management, or a related field preferred.
• At least three years of progressive experience in golf operations, hospitality, or resort operations.
• Prior supervisory or leadership experience preferred.
• Experience in a high‑volume golf or resort environment, along with tournament or group‑outing experience, is strongly preferred.
• A valid, current driver’s license with a clean driving record; periodic license checks will be conducted.

Responsibilities

• Direct daily Golf Shop, Outside Service, Starter, Ranger, and Beverage Cart operations, ensuring the right people are in the right place at the right time.
• Serve as a highly visible leader on the operation floor, setting a confident, welcoming standard for associates and guests alike.
• Oversee the full guest journey— from arrival and check‑in through pace of play, on‑course service, and departure—anticipating needs before they become requests.
• Monitor tee sheet activity, staffing levels, weather conditions, pace of play, and operational flow; make smart, timely adjustments that keep the day moving beautifully.
• Coach, train, schedule, and develop associates while contributing to recruiting, onboarding, performance feedback, and a culture of accountability.
• Ensure carts, practice areas, staging areas, the Golf Shop, and all guest‑facing spaces are immaculate, safe, well stocked, and ready to reflect four‑diamond resort standards.
• Build strong communication across Golf Shop, Outside Service, Starters, Rangers, Beverage Cart Associates, Golf Course Maintenance, and resort partners.
• Coordinate golf reservations, groups, outings of up to 24 players, tournaments, client site visits, and event execution, including pairings, scorecards, cart assignments, signage, scoring, and post‑event documentation.
• Support thoughtful revenue generation through tee sheet optimization, retail, club rentals, resort offerings, and recommendations that add real value to the guest’s day.
• Process transactions with precision; balance cash banks, reconcile daily activity, post charges, support inventory controls, and maintain accurate administrative records.
• Build lasting relationships with resort guests, repeat players, tournament organizers, and fellow associates through poised, personal, solutions‑oriented hospitality.
• Maintain compliance with company policies, departmental procedures, safety requirements, and equipment‑use standards.

Skills

Guest service

Leadership

Organizational skills

Time management

Cash handling

Coaching/motivation

Education

High school diploma or GED

Associate or bachelor’s degree in hospitality, business, recreation management, or related field

3+ years progressive experience in golf operations/hospitality/resort operations

Supervisory/leadership experience

Tournament/group-outing experience

Valid driver’s license

Tools

Golf operations software

Point-of-sale systems

Tee sheet management

Microsoft Office

Job description

The Arizona Grand Resort & Spa in Phoenix seeks a dynamic golf operations leader to direct daily Golf Shop, Outside Service, Starter, Ranger, and Beverage Cart operations. You will be a visible on‑floor leader, set a welcoming standard, and ensure the guest journey—from arrival to departure—meets four‑diamond resort expectations.

Collaborating with the Director of Golf and Golf Operations & Sales Manager, you will translate department goals into polished execution, coach and develop a