Senior Global Transformation Program Manager

World Wide Technology, Inc.; United States; Remote; USD 132,000 - 166,000; Full time

Benefits offered by this job

Health and Wellbeing: Health (Medical)

Health and Wellbeing: Dental

Health and Wellbeing: Vision Care

Onsite Health Centers

Employee Assistance Program

Wellness program

Competitive Pay

Profit Sharing

401k Plan with Company Matching

Life and Disability Insurance

Flexible Spending Accounts

Tuition Reimbursement

PTO & Holidays

Parental Leave

Medical Leave

Military Leave

Bereavement

Day of Caring

Family Planning Benefits

Nursing Mothers Benefits

Voluntary Legal

Voluntary Supplemental Accident/Illnes

Voluntary ID Theft

Pet Insurance

Employee Discount Program

Job summary

World Wide Technology is seeking a Strategic Program Manager to lead large-scale client initiatives across global teams. You will manage budgets, staffing and governance for programs typically $25M+ and oversee 50+ resources with strong presentation skills.

Ideal candidates have proven leadership in professional services, experience with data center, AI and network deployments, and expertise in defining statements of work, risk management, and executive reporting. Join a high-performance team.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or Related Field. A combination of education, training and experience may be considered in lieu of a degree
• A minimum of 10 years' progressive experience in a related field
• Minimum of 5 years active Program Management experience
• Minimum 10 years of Project Management experience
• Must have experience working within a Professional Services/Managed Services environment

Responsibilities

• Defines and implements governance and controls across the program, including status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required to control the program
• Extensive problem-solving skills with the fortitude to drive resolutions to a close
• Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry
• Monitors and manages the program level milestones, risks, issues, and decisions
• Drives decision making processes where appropriate
• Works with leadership and technical leads to staff and resource the program appropriately
• Escalates and drives program level issues resolution and risk mitigation
• Responsible for managing all budgeting, forecasting and program financials to meet financial expectations
• Responsible for managing program level procurement reporting and visibility
• Ensure roles and responsibilities are defined and align to staffing plans
• Responsible for end-to-end program delivery and quality
• Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
• Creates executive reporting and delivers the reports to executive stakeholders
• Ensures the program is aligned to the statement of work
• Works with leadership to define the statement of work and changes
• Monitors and assesses customer satisfaction, quality, and profitability
• Coaches and mentors PMs and team members
• Creates and manages long term goals for the program or portfolio
• Responsible for onboarding/offboarding of program resources
• Acts as a liaison between program staff and upper management/executives

Skills

Salesforce CRM

Budget forecasting

Contract management

Supply chain

Communication skills

Team collaboration

Education

BA/BS or related field

10 years field experience

5 years program management

10 years project management

PMP certification

Tools

None

Job description

World Wide Technology is seeking a Strategic Program Manager to lead large-scale client initiatives across global teams. You will manage budgets, staffing and governance for programs typically $25M+ and oversee 50+ resources with strong presentation skills.

Ideal candidates have proven leadership in professional services, experience with data center, AI and network deployments, and expertise in defining statements of work, risk management, and executive reporting. Join a high-performance team.