Senior Global RAD Programs & Operations Lead

Amazon; Tennessee; On-site; USD 114,500 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Paid Time Off

Job summary

Amazon is seeking a Sr. Program Manager for Global RAD Operations to lead and govern a portfolio of programs across RAD fulfillment and deployment.

You will collaborate with Process Engineering, IT Engineering, Production Planning, and Site Operations to ensure timely delivery and strategic alignment. The role requires 5+ years in cross‑functional delivery and program management, with a track record of defining requirements using data and metrics.

Qualifications

• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree.
• 2+ years of team management experience.

Responsibilities

• Own launch and program governance for all customers, products, and programs onboarding into RAD fulfillment, including large scale initiatives such as racking, retrofits, launches, and moves.
• Own and govern the single front door for demand intake. Define intake criteria, prioritization frameworks, and approval workflows that sequence work into a consolidated program portfolio and give leadership clear line of sight into loading and bandwidth.
• Implement and scale the tools, systems, and processes that enable efficient intake inspection, program tracking, and execution readiness.
• Track program health, dependencies, and blockers across teams and drive them to resolution.
• Own preparation, facilitation, and follow‑through for business review (MBR/QBR), assembling each function's inputs into a coherent leadership narrative and driving action‑item closure.
• Govern operational change end to end: intake, impact assessment, approval, communication, and sustainment into standard work.
• Maintain version‑controlled SOPs and playbooks; keep critical documentation current, accessible, and audit‑ready.
• Own org‑level risk tracking and escalation, and coordinate audits and compliance reviews.

Skills

Cross-functional delivery

Program management

Requirements gathering and data

Team leadership

Education

Bachelor's degree

Job description

Amazon is seeking a Sr. Program Manager for Global RAD Operations to lead and govern a portfolio of programs across RAD fulfillment and deployment.

You will collaborate with Process Engineering, IT Engineering, Production Planning, and Site Operations to ensure timely delivery and strategic alignment. The role requires 5+ years in cross‑functional delivery and program management, with a track record of defining requirements using data and metrics.