Sr. Program Manager, Global RAD Operations

Amazon; Nashville (TN); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Nashville, Tennessee, seeks a Senior Program Manager to own the GRO launch governance, manage a global program portfolio, and lead cross-functional teams across GRO, including Process Engineering, IT Engineering, and Site Operations.

You will drive intake workflows, track program health, prepare leadership reviews, maintain SOPs, and ensure compliance across audits, while partnering with multiple functions to deliver at scale.

Qualifications

• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree.
• 2+ years of team management experience.
• PMP certificate (preferred).

Responsibilities

• Own launch and program governance for all customers, products, and programs onboarding into RAD fulfillment.
• Own and govern the single front door for demand intake with defined criteria and workflows.
• Implement and scale tools, systems, and processes for intake inspection and program tracking.
• Track program health, dependencies, and blockers and drive resolution.
• Prepare and facilitate business reviews and drive action-item closure.
• Govern end-to-end operational change: intake, impact, approval, communication, sustainment.
• Maintain version-controlled SOPs and playbooks; ensure audit-ready documentation.
• Own risk tracking and coordinate audits and compliance reviews.

Skills

Cross-functional project delivery

Program management

Data-driven improvements

Team management

Education

Bachelor's degree

PMP certificate

Job description

Description

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history and be involved in growing our business by leading and supporting operational planning at a global scale. The Global RAD Operations (GRO) within Tech – Supply Chain is growing globally to improve our responsiveness to our customers.

Tech – Supply Chain

Tech – Supply Chain manages all IT infrastructure and end‑user equipment deployed across Amazon's network globally. The team is responsible for providing end‑to‑end solutions that power the physical fulfillment of our customers' orders, including management of new site launches across the globe that directly support shipping packages to millions of Amazon.com customers. Rapid Asset Deployment (RAD) is the physical warehouse network that fulfills these orders, handling the hands‑on preparation, deployment, and recovery of IT equipment at scale.

This is a cross‑functional role that acts as a force multiplier across GRO. The leader owns the program portfolio, runs the org's core business cadences, and governs how operational changes and documentation are controlled network‑wide. The role leads a team of Program Managers and partners daily with Process Engineering, IT Engineering, Production Planning, and Site Operations.

Key job responsibilities

• Own launch and program governance for all customers, products, and programs onboarding into RAD fulfillment, including large scale initiatives such as racking, retrofits, launches, and moves.
• Own and govern the single front door for demand intake. Define intake criteria, prioritization frameworks, and approval workflows that sequence work into a consolidated program portfolio and give leadership clear line of sight into loading and bandwidth.
• Implement and scale the tools, systems, and processes that enable efficient intake inspection, program tracking, and execution readiness.
• Track program health, dependencies, and blockers across teams and drive them to resolution.
• Own preparation, facilitation, and follow‑through for business review (MBR/QBR), assembling each function's inputs into a coherent leadership narrative and driving action‑item closure.
• Govern operational change end to end: intake, impact assessment, approval, communication, and sustainment into standard work.
• Maintain version‑controlled SOPs and playbooks; keep critical documentation current, accessible, and audit‑ready.
• Own org‑level risk tracking and escalation, and coordinate audits and compliance reviews.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more info. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• 2+ years of team management experience

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership
• PMP certificate
• Experience owning program strategy and end to end delivery

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10487070