Senior Global Product Manager

CenTrak; Erie (Erie County); Sur place; USD 140 000 - 190 000; Plein temps

Résumé du poste

CenTrak seeks a seasoned Senior Global Product Manager to own the RTLS hardware and firmware product lifecycle. You will connect customer needs, field insights, and business strategy to deliver high-impact outcomes in a fast-paced, cross-functional environment.

You will translate clinical workflows into scalable product solutions, lead VOC efforts, and collaborate with engineering, PMO, supply chain, quality/regulatory, sales, services, and marketing to ensure successful delivery and adoption

Qualifications

• Bachelor's degree in engineering, business, or related technical discipline.
• 6-8+ years in product ownership/management with hardware and firmware experience.
• Healthcare tech landscape knowledge; RTLS/MedTech desirable.
• Agile methodologies experience; CSPO or equivalent certification preferred.

Responsabilités

• Own end-to-end lifecycle of RTLS hardware and firmware products; ensure performance, scalability, and clinical reliability.
• Drive value-based product roadmaps aligned to CenTrak’s priorities and healthcare challenges.
• Leverage VOC and field feedback to refine priorities and roadmap direction.
• Maintain and prioritize a global product backlog; focus on customer impact, business value, and feasibility.
• Partner with engineering to ensure clear requirements and timely delivery.
• Lead VOC efforts across clinicians, administrators, and operational stakeholders; translate insights into product enhancements.
• Collaborate with engineering, PMO, supply chain, quality/regulatory, sales, services, and marketing to ensure delivery and adoption.
• Lead sustainment strategy to minimize disruption and improve field performance and lifecycle efficiency.
• Monitor market trends and identify opportunities to differentiate CenTrak’s RTLS platform.

Connaissances

Product ownership

Agile methodologies

Stakeholder management

Cross-functional leadership

Voice of Customer

Data-driven decisions

Formation

Bachelor's degree in engineering or business

CSPO or equivalent certification

Description du poste

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Mission

We are seeking a seasoned Senior Global Product Manager to lead the development and lifecycle management of CenTrak’s RTLS hardware and firmware solutions. This individual will play a critical role in connecting customer needs, field insights, and business strategy to deliver high impact product outcomes. The ideal candidate thrives in a fast-paced, cross-functional environment and brings a strong ability to translate complex healthcare workflows into scalable, reliable product solutions.

Responsibilities

Product Ownership & Strategy

• Own the end-to-end lifecycle of RTLS hardware and firmware products, ensuring performance, scalability, and clinical reliability
• Drive a value-based product roadmap aligned to CenTrak’s strategic priorities and real-world healthcare challenges
• Leverage data, VOC, and field feedback to continuously refine priorities and roadmap direction

Backlog & Execution Leadership

• Maintain and prioritize a global product backlog focused on customer impact, business value, and technical feasibility
• Partner closely with engineering teams to ensure clear requirements, efficient execution, and timely delivery

Voice of Customer & Field Engagement

• Lead structured Voice of Customer (VOC) efforts across clinicians, administrators, and operational stakeholders
• Engage directly with customers and field teams to understand workflow challenges and operational opportunities
• Translate insights into actionable product enhancements and innovations

Cross-Functional Leadership

• Collaborate with engineering, PMO, supply chain, quality/regulatory, sales, services, and marketing to ensure seamless delivery and adoption
• Act as a bridge between technical teams and business stakeholders

Sustainment & Operational Excellence

• Lead sustainment strategy to minimize customer disruption and ensure ongoing reliability of deployed solutions
• Drive improvements in field performance, issue resolution, and lifecycle efficiency

  Market & Innovation

  • Monitor market trends, competitor landscape, and emerging technologies
  • Identify opportunities to enhance CenTrak’s RTLS platform capabilities and differentiation

  Performance & Impact

  • Define and track key product performance metrics, including adoption, reliability, and customer satisfaction
  • Communicate product performance and roadmap progress to leadership

  Qualifications

  • Bachelor’s degree in engineering, business, or a related technical discipline; advanced degrees or hybrid technical/business backgrounds preferred.
  • 6-8+ years of experience in product ownership or management with a strong emphasis on hardware and firmware development and sustainment, ideally in healthcare environments.
  • Solid understanding of the healthcare technology landscape; RTLS or MedTech experience is highly desirable.
  • Proven expertise in Agile methodologies; Certified Scrum Product Owner (CSPO) or equivalent certification preferred. Ability to work within a Phase Gate process for New Product Development.
  • Demonstrated ability to lead multi-disciplinary hardware initiatives with a proven record of achieving project milestones.
  • Experience interfacing with clinical professionals and translating clinical workflows into actionable product requirements.
  • Ability to conduct product demos and convey solution value to leadership and other stakeholders.
  • Persuasive communication skills, executive presence, thoughtful stakeholder management, and polished presentation skills with a global, cross-cultural perspective.
  • Ability to make date informed decisions in ambiguous situations and balance short-term needs with long-term strategy.
  • Willingness and ability to travel (25- 35%) to customer sites across North America to capture direct feedback and ensure alignment with field realities.

  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!