Senior Global Operations Finance Controller

Ericsson GmbH; Plano, Northern (TX, KY); Hybrid; USD 220,000 - 270,000; Full time

Benefits offered by this job

Employee Assistance Program

Mobile therapy

Volunteer paid time off

401(k) plan with 4% company match

Paid maternity leave

Job summary

Ericsson is seeking a senior finance leader to drive FP&A for Global Operations in the BEWS organization, focusing on service economics, cost transparency, and scalable profitability. The role partners with executive leadership to optimize capacity planning, operating models, and investments across global delivery and support functions.

You will build dashboards, deliver data-driven insights, and act as a trusted advisor to align financial targets with BEWS growth objectives, while overseeing

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics or related field; MBA, CFA, or advanced degree preferred.
• 10+ years of progressive finance experience, including experience leading or managing people.
• Significant experience supporting operations, customer support, service delivery, managed services, supply chain, or similarly complex operating environments. Strong understanding of operational finance, cost management, productivity measurement, resource planning, and service economics.
• Experience in Wireless WAN, networking, telecom, cybersecurity, or adjacent enterprise technology sectors strongly preferred.

Responsibilities

• Act as the trusted finance advisor to Global Operations, influencing decisions on operating model design, capacity planning, service delivery, customer support investments, and resource allocation to align strategy with financial targets and BEWS growth objectives.
• Lead FP&A for global operations—covering operating expenses, workforce costs, support functions, service delivery, and recurring services revenue—and delivers performance insights across cost, productivity, revenue, margin, and service KPIs.
• Build dashboards and decision frameworks that increase transparency into global cost dynamics and operational performance, enabling faster, data‑driven management actions.
• Analyse profitability, delivery efficiency, and cost‑to‑serve for support and service offerings, creating models for resource allocation, capacity planning, workforce optimization, and scalable service growth while protecting margins and customer experience.
• Drive cost management and productivity by improving visibility into complex global cost structures and leading financial analysis for headcount planning, org changes, sourcing decisions, automation, and process simplification.
• Provide governance and risk oversight for operations—monitoring capacity constraints, cost pressures, delivery challenges, and margin erosion—ensuring investments have clear business cases, measurable outcomes, and compliant accounting in partnership with Financial Control and Financial Business Services.

Skills

Finance leadership

Operations finance

Cost management

Workforce planning

Service economics

Data-driven insights

Education

Bachelor’s degree in Finance, Accounting, Business Administration, Economics

MBA, CFA or advanced degree preferred

Job description

Ericsson is seeking a senior finance leader to drive FP&A for Global Operations in the BEWS organization, focusing on service economics, cost transparency, and scalable profitability. The role partners with executive leadership to optimize capacity planning, operating models, and investments across global delivery and support functions.

You will build dashboards, deliver data-driven insights, and act as a trusted advisor to align financial targets with BEWS growth objectives, while overseeing