Business Controller Global Ops Org

Ericsson; Boise (ID); On-site; USD 220,000 - 270,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Disability benefits

Paid time off

Parental leave

Job summary

Ericsson Enterprise Wireless Solutions is seeking a seasoned Business Controller for Global Operations. You will partner with leadership to shape operating models, manage costs, and drive profitability across a complex, global environment.

The role emphasizes value creation, AI-assisted insights, and scalable service delivery. Join Ericsson to influence strategic decisions, lead FP&A for global operations, and deliver data-driven performance insights that improve customer experience and

Qualifications

• 10+ years of progressive finance experience, including leadership responsibilities.
• Experience supporting operations, customer support, service delivery, or managed services.
• Strong understanding of cost management, productivity, and service economics.

Responsibilities

• Act as trusted finance advisor to Global Operations and influence operating model decisions.
• Lead FP&A for global operations, covering expenses, workforce costs, and service delivery.
• Build dashboards and frameworks showing cost dynamics and performance.
• Analyse profitability and cost-to-serve for support and service offerings.
• Drive cost management, headcount planning, and automation initiatives.
• Provide governance and risk oversight with finance partners.

Skills

Finance leadership

Operational finance

Service economics

AI tools

Education

Bachelor's degree in Finance

MBA or CFA preferred

Tools

AI tools

Job description

About Ericsson Enterprise Wireless Solutions

Ericsson has a vision to lead in the emerging Enterprise 5G networking and security markets and establish 5G as a communication platform via global network APIs. Business Area Enterprise Wireless Solutions (BEWS) plays a fundamental role in achieving this goal by building a differentiated enterprise networking and security product portfolio and by scaling a global multi-channel go-to-market. Leveraging Ericsson’s leadership in cellular, BEWS aims to become the trusted partner for enterprise wireless network infrastructure, with cellular as the entry point and zero trust security as a norm.

Grow with us

The Business Controller – Global Operations Organization is the senior finance partner to Global Operations leadership, providing financial leadership across a highly complex operational environment that includes the global customer support unit and service delivery. This role requires an operational mindset, strong business judgment, and the ability to translate complex cost structures, productivity drivers, workforce investments, service economics, and delivery performance into actionable decisions. The successful candidate will help BEWS scale with financial discipline while strengthening customer experience, service quality, and profitability.

Role differentiators

• Embedded finance partner to Global Operations leadership, with a strong operational and cost-transparency mindset. Primary focus on value creation via service economics, cost complexity, productivity, workforce planning, support operations, delivery revenue, and operational scalability.
• Requires enterprise experience, senior executive support, and the ability to manage through ambiguity in a complex global operating model. Substantial use of AI tools to support meaningful insights and personal productivity.
• Ideal background includes Wireless WAN, networking, telecom, customer support, service delivery, managed services, or adjacent enterprise technology operations.

What You Will Do

• Act as the trusted finance advisor to Global Operations, influencing decisions on operating model design, capacity planning, service delivery, customer support investments, and resource allocation to align strategy with financial targets and BEWS growth objectives.
• Lead FP&A for global operations—covering operating expenses, workforce costs, support functions, service delivery, and recurring services revenue—and delivers performance insights across cost, productivity, revenue, margin, and service KPIs.
• Build dashboards and decision frameworks that increase transparency into global cost dynamics and operational performance, enabling faster, data‑driven management actions.
• Analyse profitability, delivery efficiency, and cost‑to‑serve for support and service offerings, creating models for resource allocation, capacity planning, workforce optimization, and scalable service growth while protecting margins and customer experience.
• Drive cost management and productivity by improving visibility into complex global cost structures and leading financial analysis for headcount planning, org changes, sourcing decisions, automation, and process simplification.
• Provide governance and risk oversight for operations—monitoring capacity constraints, cost pressures, delivery challenges, and margin erosion—ensuring investments have clear business cases, measurable outcomes, and compliant accounting in partnership with Financial Control and Financial Business Services.

Desired outcomes

• Improved transparency and decision quality across complex global operations cost and revenue dynamics.
• Stronger linkage between operational plans, service performance, productivity, and financial outcomes.
• Scalable operating decisions that support BEWS growth while protecting profitability and customer experience.
• Finance recognized as a practical, trusted, and proactive partner to Global Operations leadership.

What Skills You Will Bring

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field; MBA, CFA, or advanced degree preferred. 10+ years of progressive finance experience, including experience leading or managing people.
• Significant experience supporting operations, customer support, service delivery, managed services, supply chain, or similarly complex operating environments. Strong understanding of operational finance, cost management, productivity measurement, resource planning, and service economics.
• Experience in Wireless WAN, networking, telecom, cybersecurity, or adjacent enterprise technology sectors strongly preferred. Passion and growth mindset, with the ability to help BEWS scale toward $1B+ revenue while maintaining operational discipline.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is $220,000 to $270,000

Short-Term Variable Compensation Plan (select if STV)

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply.

Your Health

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low‑deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company‑provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security

We invest in both your short and long‑term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company‑paid employee basic life and AD&D insurance and company‑paid disability benefits.

Your Time

Your work‑life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson Enterprise Wireless Solutions offers other company‑paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.