Senior Global Network Incident Commander

Skylo; Mountain View (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Skylo is seeking a Network Reliability Engineer (NRE) for Incident Management within the Global Product Support & Customer Success organization. You will serve as the operational nerve center of Skylo's 24x7 incident response, owning the bridge from first alert to full restoration across RAN, 5G Core, Cloud, and OSS.

As a Senior NRE level, you will independently lead Sev 1-4 bridge calls, coordinate runbooks, drive end-to-end lifecycle management, and ensure SLA commitments with MNO partners are

Responsibilities

• Independently command bridge calls for Sev 1-4 incidents and act as the communication lead during Sev 1 events.
• Coordinate incident response across RAN, 5G Core, Cloud Infrastructure, and OSS.
• Ensure incidents are triaged, escalated, and resolved with speed and discipline.
• Manage the full incident lifecycle end-to-end in the ticketing system and maintain an auditable timeline.

Job description

Skylo is seeking a Network Reliability Engineer (NRE) for Incident Management within the Global Product Support & Customer Success organization. You will serve as the operational nerve center of Skylo's 24x7 incident response, owning the bridge from first alert to full restoration across RAN, 5G Core, Cloud, and OSS.

As a Senior NRE level, you will independently lead Sev 1-4 bridge calls, coordinate runbooks, drive end-to-end lifecycle management, and ensure SLA commitments with MNO partners are