Global Mobility & Immigration Operations Lead

Ramp; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

Relocation expense coverage to NYC or

One Medical annual membership

Job summary

Ramp is seeking an organized operator to streamline immigration and mobility programs, ensuring clear, scalable workflows and empathetic employee service. This role will spend roughly half its time coordinating active cases with external counsel and half building workflows, dashboards, AI tools, and operational infrastructure to reduce manual work.

The Associate will operate within established policies, escalate non-standard issues promptly, and scale operations for growth.

Qualifications

• 3+ years in People Operations, immigration operations, global mobility, or similar high-detail service roles.
• Strong process-management skills with the ability to meet many deadlines without losing follow-through.
• Hands-on experience improving workflows using AI, automation, spreadsheets, dashboards, and ticketing tools.
• Clear, empathetic written communication and discretion with sensitive employee information.
• Comfort working within defined policies, recognizing risk, and escalating promptly.

Responsibilities

• Coordinate active immigration, work-authorization, relocation, and business-travel cases with employees, external counsel, vendors, and internal partners.
• Maintain accurate case trackers, deadlines, required documents, status updates, and handoffs from intake through completion.
• Provide timely, compassionate, plain-language process updates to employees; route legal questions to counsel or Lead.
• Surface cases at risk early and ensure the right owner has a clear next action.
• Support external counsel’s embedded services with dependable operational support and guidance within approved policies.
• Build and maintain centralized workflows, intake forms, templates, knowledge resources, and AI-enabled tools.
• Own the immigration and mobility case tracker and dashboard: data quality, reporting, aging, metrics, and risk visibility.
• Convert recurring questions into approved self-service content and templates.
• Test and document tools and automations with privacy, data-quality, and escalation controls.
• Identify recurring friction in cases, handoffs, and vendor interactions; propose concrete improvements to the Lead.

Skills

Process management

Attention to detail

AI automation tools

Data dashboards

Clear written communication

Policy compliance

Tools

Spreadsheets

Dashboards

Ticketing systems

AI tools

Job description

Ramp is seeking an organized operator to streamline immigration and mobility programs, ensuring clear, scalable workflows and empathetic employee service. This role will spend roughly half its time coordinating active cases with external counsel and half building workflows, dashboards, AI tools, and operational infrastructure to reduce manual work.

The Associate will operate within established policies, escalate non-standard issues promptly, and scale operations for growth.